9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 571-580 out of 4147
AU
Anonymous User
05/10/23
"Best automation tool for ticketing"
What do you like best about Zoho Desk? The available features and the customization that it provides so that we can make it our preferred way other than using some default settings a tool would provide in general.
RA
Rupert A
05/10/23
"Easy to use Helpdesk system"
What do you like best about Zoho Desk? The ability to have multiple departments and multiple inputs such as email, whatsapp, teams and portal. The ability to integrate with other products that we are using. Very good automation settings
SM
Satish M
05/10/23
"A very intuitive and powerful tool."
What do you like best about Zoho Desk? >Easy to use and integrate with existing tech stack. > Fairly broad feature set.
AU
Anonymous User
05/10/23
"Just right for the job!"
What do you like best about Zoho Desk? The support team is always reachable and helpful. The interface is intuitive and easy to get into speed within no time. The features are rich and offers every thig we needed to manage or contacts and their messages.
AK
ABDUL K
05/09/23
"HR SOLUTIONS IN ONE HAND"
What do you like best about Zoho One? Has seperate feature for each Solution and user friendly What do you dislike about Zoho One?
GS
Gagan S
05/09/23
"Exlore"
What do you like best about Zoho Desk? Exploration. As much as you explore you will understand. What do you dislike about Zoho Desk?
WH
Win H
05/09/23
"Need for customized something"
What do you like best about Zoho Desk? Automation is the best I like about Zoho Desk. What do you dislike about Zoho Desk?
AU
Anonymous User
05/09/23
"Zoho desk solves all our tech support pain points, at a significantly cheaper price than competitors"
What do you like best about Zoho Desk? The customizability of tickets let's me create the cleanest ticket reporting process I can make. What do you dislike about Zoho Desk?
MK
Madeleine K
05/08/23
"Easy to use!"
What do you like best about Zoho Desk? I like how clear and easy it is for you to enter tickets and see when a ticket is complete or not. It is helpful that you can add notes to tickets and assign them to certain people.
SR
Sean R
05/08/23
"New user"
What do you like best about Zoho Desk? Cost and features. The feature list is rich and self explanatory. I am mostly interested in ticketing for my clients. The social media parts are not important to me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].