9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 561-570 out of 4147
DB
Dick B
05/14/23
"ZoHo Desk: Easy to implement and to use"
What do you like best about Zoho Desk? ZoHo Desk is easy to implement and to use. Within one day we had our configuration ready. What do you dislike about Zoho Desk?
DB
Dick B
05/14/23
"ZoHo Desk: Easy to implement and to use"
What do you like best about Zoho Desk? ZoHo Desk is easy to implement and to use. Within one day we had our configuration ready. What do you dislike about Zoho Desk?
AS
Aman S
05/12/23
"Zoho One - Project Management Tools"
What do you like best about Zoho One? In our organization, we use Zoho one for more than 2 years and it is a really good software to handle tasks, projects, and timesheets. Admin can view the additional overdue task also
AU
Anonymous User
05/12/23
"Director"
What do you like best about Zoho Desk? easy to use and easy to implement. Also a lot of functionality What do you dislike about Zoho Desk?
AU
Anonymous User
05/12/23
"Director"
What do you like best about Zoho Desk? easy to use and easy to implement. Also a lot of functionality What do you dislike about Zoho Desk?
AP
ABHIMANYU P
05/11/23
"Affordable all in one business collaboration solution"
What do you like best about Zoho One? Zoho One provides plenty of business supporting services. So we don't need multiple OEMs; everything comes under one umbrella. This solution is affordable to SMB companies, and we can customize the purchases of the services with no need to pay for all services.
KG
Kechit G
05/11/23
"A great tool to implement support solution for your end users"
What do you like best about Zoho Desk? Integration with Zoho CRM and ease of understanding. It has support for all the channels we needed plus we can write our own assignment rules.
DM
Deepak M
05/11/23
"Best CRM to manage all the business needs in one place"
What do you like best about Zoho One? It's a vast CRM that contains various modules to help manage the business daily. I've used Zoho Subscriptions, Zoho Projects, Zoho Docs, and Zoho File Management, and the integration between those makes it easier to manage things.
AU
Anonymous User
05/11/23
"Excellent tool for customer service management"
What do you like best about Zoho Desk? It simplifies the process of managing incoming requests from and providing support to a large user base, What do you dislike about Zoho Desk?
SP
Slava P
05/10/23
"Nice pricing and ready2-go solution"
What do you like best about Zoho Desk? I like the pricing policy, you can start just for free and take some time for discovering the product. The second part is that this is customizable, has a marketplace with additional tools
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].