9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 551-560 out of 4147
TS
Tom S
05/17/23
"Brilliant"
What do you like best about Zoho Desk? Simple and effective ticket management, the multi channel feature we use alot What do you dislike about Zoho Desk?
MR
Matt R
05/17/23
"The Most Amazing Platform for Customer Service"
What do you like best about Zoho Desk? As a government agency, this has been the most useful tool in servicing our customers and citizens. I would always recommend this to anyone now that we have had time to play with it. Thank you Zoho for your amazing platform.
ES
Ellen S
05/17/23
"Easy to Use!"
What do you like best about Zoho Desk? While trialling this software, it is very good! I am only having a bit of trouble integrating. What do you dislike about Zoho Desk?
AK
Ajay K
05/16/23
"Very competitive"
What do you like best about Zoho Desk? Easy to navigate the ticket status, and notification is also good. What do you dislike about Zoho Desk?
JC
Jaya C
05/16/23
"Zoho desk is making our support team relationship with customers easier. They are full package deal."
What do you like best about Zoho Desk? Zoho desk is offering us all the features we want. From Real Time ticket creation to integrating the support portal in our application.
RM
Rey M
05/16/23
"I am impressed with the ease of everything"
What do you like best about Zoho Desk? We can pull all our support queries from multiple sources into one dashboard. It makes things so much easier What do you dislike about Zoho Desk?
AK
Ajay K
05/16/23
"Very competitive"
What do you like best about Zoho Desk? Easy to navigate the ticket status, and notification is also good. What do you dislike about Zoho Desk?
SW
Sharon W
05/16/23
"Zoho One may be cheaper, but it lacks the marketing tools necessary to accelerate sales"
What do you like best about Zoho One? Zoho one is a good CRM and suite of tools for small businesses that are price conscious. It's easy to use for people unfamilar with CRMs. It lacks many of the integrations and functions you can get with Hubspot or Salesforce, but works well if you just need basic email marketing, a way to manage contacts, and simple subscriptions and products.
RB
Ranjit B
05/15/23
"Zoho - The CRM Software"
What do you like best about Zoho One? Zoho CRM is one of the most valuable tools as it leads to the progression of your work and helps to maintain the life cycle of a deal.
RB
Ranjit B
05/15/23
"Zoho - The CRM Software"
What do you like best about Zoho One? Zoho CRM is one of the most valuable tools as it leads to the progression of your work and helps to maintain the life cycle of a deal.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].