9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 541-550 out of 4147
AU
Anonymous User
05/18/23
"Zoho one products"
What do you like best about Zoho One? I mainly use Zoho CRM and Zoho Desk / SalesIQ for my position. I find it very helpful that zoho desk tickets can be pushed into zoho CRM so that there is a record on the user page of each support ticket that has been submitted. Zoho desk support chat is also very responsive and quick.
NP
Niteesh P
05/18/23
"A fabulous tool for all your sales activities."
What do you like best about Zoho One? One-stop solution provider for any salesperson helping track every activity, including accounts, deals, contacts etc. What do you dislike about Zoho One?
AU
Anonymous User
05/18/23
"Zoho one products"
What do you like best about Zoho One? I mainly use Zoho CRM and Zoho Desk / SalesIQ for my position. I find it very helpful that zoho desk tickets can be pushed into zoho CRM so that there is a record on the user page of each support ticket that has been submitted. Zoho desk support chat is also very responsive and quick.
RS
Ramona S
05/18/23
"E-Mail Flut mit ZOHO Desk filtern und Prioritäten setzen"
What do you like best about Zoho Desk? Wir erhalten sehr viele E-Mails und da ist es für uns sehr wichtig, dass wir Prioritäten (Anfragen durch Mitglider) setzen können, um möglichst zeitnah zu handeln. Das spart nicht nur Zeit, sondern fördert die Zufriedenheit der Mitglieder. Wir denken, dass wir mit ZOHO Desk die passende Lösung finden werden. Schliesslich ist der Weg das Ziel, nicht nur beim Wandern und Fahrradfahren, sondern auch in der Administration.
DS
Dylan S
05/18/23
"Zoho One - Experience"
What do you like best about Zoho One? Zoho One has helped our business integrate all of our software into one place. What do you dislike about Zoho One?
AU
Anonymous User
05/17/23
"Great Product!"
What do you like best about Zoho Desk? Intuitive User Interface: Zoho Desk boasts a user-friendly interface that is not only aesthetically pleasing but also easy to understand. Even for new users, navigating through the various features and tools is straightforward and intuitive. This significantly reduces the learning curve and increases the efficiency of handling customer service tasks.
ES
Ellen S
05/17/23
"Easy to Use!"
What do you like best about Zoho Desk? While trialling this software, it is very good! I am only having a bit of trouble integrating. What do you dislike about Zoho Desk?
RK
Ravi K
05/17/23
"I used in my previous organisation and it was really great"
What do you like best about Zoho One? Save time , proper records in formats, import data What do you dislike about Zoho One?
AU
Anonymous User
05/17/23
"Great Experience so far"
What do you like best about Zoho Desk? The customer service is top notch. For each Zoho app, they have someone check in with you to see if you have any questions or need any help with anything. They respond quickly and provide either the answer you are looking for or a help article to give you a visual to work with.
RK
Ravi K
05/17/23
"I used in my previous organisation and it was really great"
What do you like best about Zoho One? Save time , proper records in formats, import data What do you dislike about Zoho One?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].