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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in June 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 531-540 out of 4147

RS

Rafsanjani S

05/22/23

4 out of 5

"Zoho desk for ecommerce"

What do you like best about Zoho Desk? Its default interface is excellent looking. Everything required is available nearby. What do you dislike about Zoho Desk?

MA

Manikandan A

05/22/23

4 out of 5

"Tool build by Zoho is looks good"

What do you like best about Zoho Desk? The tool built by Zoho looks good to understand better creating a complete tutorial. What do you dislike about Zoho Desk?

RS

Rafsanjani S

05/22/23

4 out of 5

"Zoho desk for ecommerce"

What do you like best about Zoho Desk? Its default interface is excellent looking. Everything required is available nearby. What do you dislike about Zoho Desk?

MA

Manikandan A

05/22/23

4 out of 5

"Tool build by Zoho is looks good"

What do you like best about Zoho Desk? The tool built by Zoho looks good to understand better creating a complete tutorial. What do you dislike about Zoho Desk?

MK

Mohit K

05/21/23

5 out of 5

"Integration of Zoho Apps in your software is too easy!"

What do you like best about Zoho One? I like the API documentation and examples they provide. Even the customer support and dev forums were good and informational. As for products, they have a wide range which covers almost all corporate cases.

CE

Carlos Eduardo T

05/20/23

5 out of 5

"gran herramienta para un gran servicio"

What do you like best about Zoho Desk? poder manejar los tiempos de respuesta y seguimiento a los ticket, adema de permitir hacerlo desde un dispositivo móvil, el manejo de los SLA son vitales para un buen servicio.

AU

Anonymous User

05/19/23

5 out of 5

"Review of Zoho One"

What do you like best about Zoho One? Being able to have everything in one place is so amazing. It integrates and consolidates all the applications I need to run my business in one location. Very useful app.

RK

Rajan K

05/19/23

4 out of 5

"Stellar Customer Support Capabilities"

What do you like best about Zoho Desk? Zoho Desk offers a comprehensive platform for managing customer support requests, allowing organizations to quickly handle tickets, questions, and complaints in a centralized area.

RK

Rajan K

05/19/23

4 out of 5

"Stellar Customer Support Capabilities"

What do you like best about Zoho Desk? Zoho Desk offers a comprehensive platform for managing customer support requests, allowing organizations to quickly handle tickets, questions, and complaints in a centralized area.

GR

Gowthaman R

05/19/23

3 out of 5

"Zoho desk"

What do you like best about Zoho Desk? app integrate like WhatsApp, Messenger, etc What do you dislike about Zoho Desk?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].