9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 531-540 out of 4147
MA
Manikandan A
05/22/23
"Tool build by Zoho is looks good"
What do you like best about Zoho Desk? The tool built by Zoho looks good to understand better creating a complete tutorial. What do you dislike about Zoho Desk?
MA
Manikandan A
05/22/23
"Tool build by Zoho is looks good"
What do you like best about Zoho Desk? The tool built by Zoho looks good to understand better creating a complete tutorial. What do you dislike about Zoho Desk?
RS
Rafsanjani S
05/22/23
"Zoho desk for ecommerce"
What do you like best about Zoho Desk? Its default interface is excellent looking. Everything required is available nearby. What do you dislike about Zoho Desk?
BB
Bevan B
05/22/23
"Turn-key Solution"
What do you like best about Zoho Desk? We have done the integration with our Yeastar PBX and it is such an ease, also the simplicity at which the system can be setup and configured, with guided help where needed.
MK
Mohit K
05/21/23
"Integration of Zoho Apps in your software is too easy!"
What do you like best about Zoho One? I like the API documentation and examples they provide. Even the customer support and dev forums were good and informational. As for products, they have a wide range which covers almost all corporate cases.
CE
Carlos Eduardo T
05/20/23
"gran herramienta para un gran servicio"
What do you like best about Zoho Desk? poder manejar los tiempos de respuesta y seguimiento a los ticket, adema de permitir hacerlo desde un dispositivo móvil, el manejo de los SLA son vitales para un buen servicio.
AU
Anonymous User
05/19/23
"Review of Zoho One"
What do you like best about Zoho One? Being able to have everything in one place is so amazing. It integrates and consolidates all the applications I need to run my business in one location. Very useful app.
GR
Gowthaman R
05/19/23
"Zoho desk"
What do you like best about Zoho Desk? app integrate like WhatsApp, Messenger, etc What do you dislike about Zoho Desk?
RK
Rajan K
05/19/23
"Stellar Customer Support Capabilities"
What do you like best about Zoho Desk? Zoho Desk offers a comprehensive platform for managing customer support requests, allowing organizations to quickly handle tickets, questions, and complaints in a centralized area.
RK
Rajan K
05/19/23
"Stellar Customer Support Capabilities"
What do you like best about Zoho Desk? Zoho Desk offers a comprehensive platform for managing customer support requests, allowing organizations to quickly handle tickets, questions, and complaints in a centralized area.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].