9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 521-530 out of 4147
AU
Anonymous User
05/24/23
"Zoho Experience"
What do you like best about Zoho Desk? Zoho is very user-friendly. Even if I am not a highly technical person, I could navigate and configure the Zoho Desk setup. I also like that you can customize the Zoho apps that you need so you will only pay for apps that you're using. Integrating other apps in zoho was also made easy.
JV
Jaco V
05/24/23
"Power program and all you need system"
What do you like best about Zoho Desk? The live traffic and update is extremely helpful. What do you dislike about Zoho Desk?
RG
Rohit G
05/24/23
"Easy to Set Up and Use"
What do you like best about Zoho Desk? The tool is easy to set up, UI is clean and straightforward. There are inbuilt functionalities for client and customer interactions, and I believe it would be a good tool for Omni Channel service desk.
AU
Anonymous User
05/23/23
"Zoho One"
What do you like best about Zoho One? The suite's applications are well-designed and user-friendly, offering a consistent interface and smooth navigation. What do you dislike about Zoho One?
NK
Nitish K
05/23/23
"Login with one account we manage many more things"
What do you like best about Zoho One? Login with one account we manage many more things.Using that one we can get know leave tracker,attendance, salary slip, notifications, connect and can message to colligue.
RS
Ryan S
05/23/23
"Very Easy to use"
What do you like best about Zoho Desk? I like how ZoHo Desk is laid out. It makes finding your tickets and updating them very easy. I moved from Spiceworks to ZoHo Desk and have been very happy. The limitations from Spiceworks were killing us.
EC
Edward C
05/23/23
"Capacidades funcionales orientadas al soporte de servicios bajo filosofia ITSM"
What do you like best about Zoho Desk? 1. Es una herramienta intuitiva. 2.Facilidad de configuración.
AU
Anonymous User
05/23/23
"More you use, more you love it!"
What do you like best about Zoho One? - crm - support desk
CR
Chen R
05/23/23
"Field Service Management made easy"
What do you like best about Zoho Desk? Very powerful customization, a lot of freedom to create personalized layout for different use. What do you dislike about Zoho Desk?
RS
Rafsanjani S
05/22/23
"Zoho desk for ecommerce"
What do you like best about Zoho Desk? Its default interface is excellent looking. Everything required is available nearby. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].