9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 511-520 out of 4147
AU
Anonymous User
05/28/23
"Good basic ticket system"
What do you like best about Zoho Desk? Very simple at it's base, but powerful in being able to add in other options or integrations What do you dislike about Zoho Desk?
EO
Edward O
05/25/23
"Robust CRM option"
What do you like best about Zoho One? Zoho One provides a good suite of CRM and business management modules. Their CRM module has an excellent report feature that allows you to create customized reports. The CRM is also easily adaptable with intuitive layouts and settings, so everything from the CRM screen layout to templates and automation is easy to update.
PS
Preet S
05/25/23
"Amazing Support tool"
What do you like best about Zoho Desk? It offers a robust ticketing system that allows businesses to organize and manage customer inquiries efficiently. It enables support teams to track, prioritize, and assign tickets, ensuring no customer query goes unaddressed.
AK
Arun K
05/25/23
"Zoho"
What do you like best about Zoho Desk? Zoho Desk offers an intuitive and easy-to-use interface, allowing users to navigate and utilize the software efficiently. Zoho Desk provides robust ticket management capabilities, enabling businesses to efficiently handle customer queries, track tickets, and maintain a streamlined workflow.
DN
Diane N
05/25/23
"Zoho Review"
What do you like best about Zoho One? It is where we can easily create tickets for every department and assign them directly to them without any hassle to the user. I don't think we can compare this with other app as this is very useful for everyone.
HH
Hendra Hendy H
05/25/23
"Zoho good review"
What do you like best about Zoho Desk? This application is very helpful for users with backgrounds that don't understand technology, because the way to set it is very easy
VS
Vatan S
05/25/23
"The modern and easy to use ERP."
What do you like best about Zoho One? The best thing about Zoho One is its very user-friendly, and the new modern tools make it too easy to use. There are tons of new features which make it different from other ERP's. Also, helps to deliver the best customer experience.
AU
Anonymous User
05/25/23
"Tried it out, not impressed"
What do you like best about Zoho One? Had a lot of different options, can pretty much do anyting you need from IT Support to CRM. What do you dislike about Zoho One?
AU
Anonymous User
05/25/23
"good for support tickets"
What do you like best about Zoho Desk? integrates well with the ZOHO CRM and ZOHO Mail What do you dislike about Zoho Desk?
SK
Sujit K
05/24/23
"Zoho new crm"
What do you like best about Zoho One? Zoho is the best crm handler in the market and cloud platform What do you dislike about Zoho One?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].