9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 31-40 out of 4147
AU
Anonymous User
12/20/23
"Incredible helpdesk platform"
What do you like best about Zoho Desk? Ticket management is very intuitive and the fields can be adapted very well to what we needed in the company. The reports and analysis of tickets and response times were very useful to me.
KA
Kevin A
12/20/23
"Simple and Effective"
What do you like best about Zoho One? Easy to use and intuitive user interface makes doing your day-to-day tasks and activities a breeze. What do you dislike about Zoho One?
KA
Kevin A
12/20/23
"Simple and Effective"
What do you like best about Zoho One? Easy to use and intuitive user interface makes doing your day-to-day tasks and activities a breeze. What do you dislike about Zoho One?
PR
Pablo R
12/19/23
"Excelente herramienta, la verdad la recomendamos de todas maneras."
What do you like best about Zoho Desk? La base de conocimientos y lo sencillo de usar What do you dislike about Zoho Desk?
BR
Brian R
12/19/23
"Review from MahaloHub"
What do you like best about Zoho Desk? The ease of use, makes the process of using the app much easier than the other solutions What do you dislike about Zoho Desk?
TH
Tarek H
12/19/23
"very organised application with bulk of features"
What do you like best about Zoho Desk? simple to setup and configure contain bulk of features
UK
Usama K
12/19/23
"ZOHO Desk is the best option availabe"
What do you like best about Zoho Desk? it is Interactive, user friendly and quick responses What do you dislike about Zoho Desk?
BR
Brian R
12/19/23
"Review from MahaloHub"
What do you like best about Zoho Desk? The ease of use, makes the process of using the app much easier than the other solutions What do you dislike about Zoho Desk?
AU
Anonymous User
12/19/23
"Very Good but sometimes confusing"
What do you like best about Zoho Desk? Es visualmente agradable,intenta simplificar los apartados.Muy potente servicio. What do you dislike about Zoho Desk?
BE
Ben E
12/15/23
"Great helpdesk tool"
What do you like best about Zoho Desk? Ease of seeing all the tickets and the status of each one Reporting is pretty good
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].