9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 481-490 out of 4147
JJ
Justin J
06/06/23
"Solid ticketing system"
What do you like best about Zoho Desk? It provides everything you need to operate What do you dislike about Zoho Desk?
EF
Emanuel F
06/05/23
"Complete and Affordable Tool"
What do you like best about Zoho Desk? The way Zoho Desk created a complete tool that doesn't fall short of any other market competitor. Ticket management, self-help center and the artificial intelligence that helps agents in serving customers and users.
AU
Anonymous User
06/05/23
"Zoho desk - customer care"
What do you like best about Zoho Desk? Very interactive use Very user friendly
EB
Emily B
06/05/23
"Easy to set up, shallow learning curve."
What do you like best about Zoho Desk? Very user-friendly and easy to set up. Visibility on agent productivity is very good and will be easy to identify agents who may need additional support.
AU
Anonymous User
06/05/23
"Zoho: Enhancing Productivity"
What do you like best about Zoho One? Zoho One provides a cost-effective solution compared to purchasing individual applications from different vendors. With a single subscription fee, businesses gain access to a comprehensive suite of tools, enabling them to save costs on software licenses and integration efforts.
AU
Anonymous User
06/05/23
"Very user friendly"
What do you like best about Zoho Desk? Simple set up procedure is the main essence of comfort that I felt. What do you dislike about Zoho Desk?
VS
Vibhaas S
06/04/23
"Amazing product"
What do you like best about Zoho Desk? Best service and support product available on the web What do you dislike about Zoho Desk?
AG
Ankur G
06/04/23
"Zoho CRM - A business tool"
What do you like best about Zoho One? Zoho one is very cheap and offers a variety of features compared to its competitors' prices, which is one of the market's challenges and has helped my business grow.
AH
Aaron H
06/04/23
"Featured Packed, Customisable and Affordable!"
What do you like best about Zoho Desk? For the price, ZoHo Desk offers more features and ease of use than giants such as ZenDesk and FreshDesk! What do you dislike about Zoho Desk?
ND
Nikhil D
06/02/23
"Exploring the platform now."
What do you like best about Zoho Desk? Easy to use Multichannel Support
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].