9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 471-480 out of 4147
SU
Sérgio Ucoski Z
06/07/23
"Fácil configuração e usabilidade"
What do you like best about Zoho Desk? O Zoho Desk se mostrou uma ferramenta muito intuitiva e fácil de configurar para o uso inicial, colocamos de forma transparente aos nossos demandates.
BS
Boris S
06/07/23
"Quick and easy to setup - great for small to mid-size support team"
What do you like best about Zoho Desk? It's easy to use and has options to embed a ticket form into a business webpage. It also has functionality for different types of ticket mediums.
SM
Soluta M
06/07/23
"Excellent"
What do you like best about Zoho Desk? A complete suite of customer relationship management products from one vendor What do you dislike about Zoho Desk?
JW
Josh W
06/07/23
"Intuitive to use and productive"
What do you like best about Zoho Desk? I recently had the pleasure of using Zoho Desk, and I must say, it exceeded my expectations as a comprehensive customer support solution. Zoho Desk is an outstanding platform that offers an array of features designed to streamline customer service operations and deliver exceptional support experiences. Here's my in-depth review:
AU
Anonymous User
06/07/23
"Great Experience"
What do you like best about Zoho Desk? Seamless connections, great overall support and solid UX. What do you dislike about Zoho Desk?
SS
Supawadee S
06/07/23
"ZOHO DESK"
What do you like best about Zoho Desk? ช่วยให้การรับเรื่องติดต่อ และติดตามงานระหว่าง Support และลูกค้าสะดวกมากขึ้น ตรวจสอบทามไลน์อัพเดต และ knowledge-base ที่สืบค้นได้เอง และรายงานวิเคราะห์ที่ทำได้สะดวกมากขึ้น
DG
Dvir G
06/07/23
"Very helpful and affordable"
What do you like best about Zoho Desk? Great tool very helpful. The dashboard of Agents' performance is great. What do you dislike about Zoho Desk?
MB
Michele B
06/06/23
"Positive experience"
What do you like best about Zoho Desk? intuitive interface and easy to configure. The "professional" version offers many features What do you dislike about Zoho Desk?
SV
SHUBHAM V
06/06/23
"Simplistic approach towards business processes!"
What do you like best about Zoho One? -No code workflow automation system allows everyone to create automated business processes. -Zoho One comes with Creator, a platform to create web & mobile apps.
AU
Anonymous User
06/06/23
"Excellent software for business management"
What do you like best about Zoho One? With Zoho One you can manage your whole business at a very accessible price. The software is scalable to your needs and it comes with a handful of apps.
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].