9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 491-500 out of 4147
DM
Deepak M
06/02/23
"Best CRM to manage the business"
What do you like best about Zoho One? We've been using Zoho CRM for the last 5 years and when we use all the Zoho applications together then that eases the business problems. We've been using Zoho Invoices, Desk, Documents, and Projects software to manage orders, employee desks, and support tickets. It's been very smooth so far.
AJ
Ana J
06/02/23
"Testing"
What do you like best about Zoho Desk? I like the opportunity to simplify the contact with our customers and organize our tasks. What do you dislike about Zoho Desk?
LU
Ludovic U
06/02/23
"Nice Software"
What do you like best about Zoho Desk? An excellent experience in general on zoho desk with a great support and a good software. Zoho Desk is very complete, the application allows the installation of many different extensions to diversify significantly the CRM
AK
Anushka K
06/01/23
"Zoho - The Complete CRM Software"
What do you like best about Zoho One? Zoho is very helpful in managing sales pipelines and saving email templates according to various clients across the industry. It is easy to do bulk emailing.
MA
Muhammad A
06/01/23
"Zoho Desk is the Answer to Decluttering of Your Customer Service Operations"
What do you like best about Zoho Desk? The user interface is quite intuitive and easy to use. Our staff did not require any special training to begin using the platform. I also like the customizability of the dashboards.
FK
Fanie K
06/01/23
"Very Good Product"
What do you like best about Zoho Desk? The easy way of setting up the product, and the processes within. What do you dislike about Zoho Desk?
ML
Marina L
05/31/23
"Empowering Small Teams: Unleashing Business Potential with Zoho Desk"
What do you like best about Zoho Desk? I am amazed of how Zoho Desk integrates with other tools in the Zoho ecosystem. It greatly streamlines and expedites our processes, providing a comprehensive view of each client, and it's really easy to use, not to mention it's omnichannel, multilingual, and with great customizable interface templates.
AU
Anonymous User
05/31/23
"Features are worth it for its price"
What do you like best about Zoho Desk? A lot of available features that would be helpful if you're handling different brands or products What do you dislike about Zoho Desk?
AU
Anonymous User
05/31/23
"Great product for customer service"
What do you like best about Zoho Desk? Zoho Desk has been extremely helpful in establishing a monitored interface for customers to interact with our staff, and it has assisted us with providing improved, timely and cost-efficient services to our customers.
AU
Anonymous User
05/31/23
"Seems Nice"
What do you like best about Zoho Desk? It seems to do all that you'd want for a ticketing portal. I have to dig a bit deeper to know for sure, but so far it seems intuitive and feature rich. Made our short list.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].