9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 491-500 out of 4147
ND
Nikhil D
06/02/23
"Exploring the platform now."
What do you like best about Zoho Desk? Easy to use Multichannel Support
AJ
Ana J
06/02/23
"Testing"
What do you like best about Zoho Desk? I like the opportunity to simplify the contact with our customers and organize our tasks. What do you dislike about Zoho Desk?
LU
Ludovic U
06/02/23
"Nice Software"
What do you like best about Zoho Desk? An excellent experience in general on zoho desk with a great support and a good software. Zoho Desk is very complete, the application allows the installation of many different extensions to diversify significantly the CRM
MA
Muhammad A
06/01/23
"Zoho Desk is the Answer to Decluttering of Your Customer Service Operations"
What do you like best about Zoho Desk? The user interface is quite intuitive and easy to use. Our staff did not require any special training to begin using the platform. I also like the customizability of the dashboards.
FK
Fanie K
06/01/23
"Very Good Product"
What do you like best about Zoho Desk? The easy way of setting up the product, and the processes within. What do you dislike about Zoho Desk?
AK
Anushka K
06/01/23
"Zoho - The Complete CRM Software"
What do you like best about Zoho One? Zoho is very helpful in managing sales pipelines and saving email templates according to various clients across the industry. It is easy to do bulk emailing.
ML
Marina L
05/31/23
"Empowering Small Teams: Unleashing Business Potential with Zoho Desk"
What do you like best about Zoho Desk? I am amazed of how Zoho Desk integrates with other tools in the Zoho ecosystem. It greatly streamlines and expedites our processes, providing a comprehensive view of each client, and it's really easy to use, not to mention it's omnichannel, multilingual, and with great customizable interface templates.
AU
Anonymous User
05/31/23
"Seems Nice"
What do you like best about Zoho Desk? It seems to do all that you'd want for a ticketing portal. I have to dig a bit deeper to know for sure, but so far it seems intuitive and feature rich. Made our short list.
GT
Gopal T
05/31/23
"Zoho One - Simple and reliable."
What do you like best about Zoho One? As an employee, we must report to our HR for leaves and salary, but Zoho allows me to access everything on my laptop screen. I can easily add leaves and attendance and see my payroll information in Zoho. This software's Interface is reliable and straightforward overall and provides a good user experience.
JA
John A
05/31/23
"Zoho Desk is great, with very minor drawbacks"
What do you like best about Zoho Desk? Simplicity and integration. Tickets can be either as simple or as complicated as you'd want them to be. Email integration is a nice addition for responding to customers. Automatic replying for tickets and automation for notifications are great.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
