9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 461-470 out of 4147
CS
Clint S
06/14/23
"One of the simple and powerful HelpDesk system"
What do you like best about Zoho Desk? 1. It is very easy to setup from an administrator's point. 2. Advanced UI
AU
Anonymous User
06/13/23
"Good solution for efficiently handling customer requests"
What do you like best about Zoho Desk? Efficient ticketing system. Can be used to track interaction across social media platforms What do you dislike about Zoho Desk?
RA
Rajat A
06/13/23
"Zoho - The Sales Management Software"
What do you like best about Zoho One? Zoho CRM has reduced the efforts of creating sales evaluation manually in Excel rather, it helps to track the sales pipeline with ease.
AS
Andrii S
06/12/23
"We were looking for a replacement for Bitrix24, and we chose Zoho tools out of many."
What do you like best about Zoho Desk? A well-designed ticketing system and a simple system for setting up external integrations with telephony, social networks and messengers. Easy integration compared to competitors.
J+
Jen + Cass D
06/12/23
"Great system and perfect for our needs."
What do you like best about Zoho Desk? We find Zoho really fits our needs, and this is after a huge search and trial of dozens of chat systems. Our biggest hurdle is integrating an AI knowledge base allowing us to assist our clients quickly and more efficiently.
FP
Frederik P
06/12/23
"Zoho desk + BigIN is great for SMB"
What do you like best about Zoho Desk? Zoho desk in combination with BigIN ensures that our sales can have access to our customer information and the conversations that may have happened before the sales call.
SS
Sajid S
06/11/23
"Feature filled easy to use service platform"
What do you like best about Zoho Desk? Zoho is excellent when it comes to integrations, and ease of use. What do you dislike about Zoho Desk?
AU
Anonymous User
06/10/23
"Happy user"
What do you like best about Zoho Desk? Save time, help in team collaboration. Through this you can easily connect with your customer's and help them to resolve there issues very easily and timely. Go for it.
SK
Sharath K
06/09/23
"Zoho Desk review"
What do you like best about Zoho Desk? Automatic ticket tracking . communication with customers through multiple channels What do you dislike about Zoho Desk?
AU
Anonymous User
06/08/23
"Great intro service software"
What do you like best about Zoho Desk? The pricing is very competitive and freemium tier helps small companies get comfortable with the software before scaling. Zoho also has plenty of integrations and enterprise software. HIPAA and BAA were top requirements for our company
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].