9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 451-460 out of 4147
AU
Anonymous User
06/17/23
"Very Reliable and cost effective"
What do you like best about Zoho Desk? The pricing structure is very good and cost effective. What do you dislike about Zoho Desk?
VC
Vimi C
06/16/23
"Its perfect for enterperneurs"
What do you like best about Zoho Desk? I love the automatization and the tickets creation from email requests. the customer service center is Great. What do you dislike about Zoho Desk?
NR
Nathan R
06/16/23
"Great affordable tool!"
What do you like best about Zoho Desk? Easy to use and implement. Great pricing. Easy to understand What do you dislike about Zoho Desk?
DH
Duy H
06/16/23
"Zoho desk is very full-featured, integrates well with external systems via API"
What do you like best about Zoho Desk? Email management is easy to configure, no need to install much What do you dislike about Zoho Desk?
AU
Anonymous User
06/15/23
"BEST OF A FRUSTRATING LOT FOR US......"
What do you like best about Zoho Desk? It is a helpdesk solution of sorts. Fonts are big.
AU
Anonymous User
06/15/23
"BEST OF A FRUSTRATING LOT FOR US......"
What do you like best about Zoho Desk? It is a helpdesk solution of sorts. Fonts are big.
RS
Ria S
06/15/23
"Good"
What do you like best about Zoho Desk? User friendly at manageable prices. We're excited to see how it helps us! What do you dislike about Zoho Desk?
AU
Anonymous User
06/15/23
"Customer faced tool"
What do you like best about Zoho Desk? it's a really intuitive tool, easy to be used and configured. What do you dislike about Zoho Desk?
LS
Luciano S
06/15/23
"Muy buena experiencia en general"
What do you like best about Zoho Desk? La usabilidad que tiene, lo intuitivo para poder utilizarla como agente, buenas notificaciones, Dashboard bien explicado, Es una herramienta que facilita la gestión de incidencias pudiendo tener una seie de configuraciones de muy buen nivel.
AU
Anonymous User
06/14/23
"Developer integrating our applications with Zoho"
What do you like best about Zoho Desk? It looks great. Easy to integrate widget. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].