9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 441-450 out of 4147
IK
Intaj K
06/22/23
"Evaluating ZohoDesk"
What do you like best about Zoho Desk? The dashboard is very simple to work with. What do you dislike about Zoho Desk?
AU
Anonymous User
06/21/23
"Dynamic approach to custom extensions for your business requirements"
What do you like best about Zoho Desk? Fast, intuitive UI, self explanatory menu items What do you dislike about Zoho Desk?
AU
Anonymous User
06/21/23
"Competitively priced and feature rich"
What do you like best about Zoho Desk? I like all the available features and ease of use, especially compared to other customer support solutions. It's competitively priced and gives other customer support solutions a run for their money.
AU
Anonymous User
06/21/23
"Zoho Desk evaluation"
What do you like best about Zoho Desk? Its simple but if it works, it will do the job with only half the labour required. What do you dislike about Zoho Desk?
JN
Jarrod N
06/21/23
"Quality product considering the other offering"
What do you like best about Zoho Desk? Build quality is much higher then other platforms in the market. What do you dislike about Zoho Desk?
AU
Anonymous User
06/19/23
"Great experience"
What do you like best about Zoho Desk? the way that is configured, really easy and so many configurations What do you dislike about Zoho Desk?
SB
Shelly B
06/19/23
"Great Business Support Tool"
What do you like best about Zoho Desk? Zoho Desk's automation features will be a game-changer for us. The ability to automate routine tasks, such as ticket assignments & follow-ups, has significantly reduced manual effort and improved our team's productivity.
EE
Edwin E. P
06/19/23
"Excellent products quality / price"
What do you like best about Zoho Desk? The high degree of customization quite intuitive and with great customization both in SLA, automation rules and administration
AU
Anonymous User
06/19/23
"Herramienta con muchas opciones de gestion multiples canales de comunicacion y muy intuitiva"
What do you like best about Zoho Desk? Todos los canales de comunicacion que tiene para poder atender, la integracion de sus herramientas en otras plataformas, muy buena personalizacion y las distintas variantes de atencion que puedes dar a traves de una correcta implementacion
AK
Amit K
06/17/23
"Zoho ticketing review"
What do you like best about Zoho One? we are managing the support tickets generated by customer through zoho,which is helpful for customer delight What do you dislike about Zoho One?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].