9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 441-450 out of 4147
VK
Vipin K
06/22/23
"Integration of Zoho Desk"
What do you like best about Zoho Desk? I like the features of the Zoho desk, like multiple social media channels, multiple email channels, Website forms and live chat features and a desk ticketing system.
AU
Anonymous User
06/21/23
"Zoho Desk evaluation"
What do you like best about Zoho Desk? Its simple but if it works, it will do the job with only half the labour required. What do you dislike about Zoho Desk?
AU
Anonymous User
06/21/23
"Competitively priced and feature rich"
What do you like best about Zoho Desk? I like all the available features and ease of use, especially compared to other customer support solutions. It's competitively priced and gives other customer support solutions a run for their money.
JN
Jarrod N
06/21/23
"Quality product considering the other offering"
What do you like best about Zoho Desk? Build quality is much higher then other platforms in the market. What do you dislike about Zoho Desk?
AU
Anonymous User
06/21/23
"Dynamic approach to custom extensions for your business requirements"
What do you like best about Zoho Desk? Fast, intuitive UI, self explanatory menu items What do you dislike about Zoho Desk?
SB
Shelly B
06/19/23
"Great Business Support Tool"
What do you like best about Zoho Desk? Zoho Desk's automation features will be a game-changer for us. The ability to automate routine tasks, such as ticket assignments & follow-ups, has significantly reduced manual effort and improved our team's productivity.
EE
Edwin E. P
06/19/23
"Excellent products quality / price"
What do you like best about Zoho Desk? The high degree of customization quite intuitive and with great customization both in SLA, automation rules and administration
AU
Anonymous User
06/19/23
"Great experience"
What do you like best about Zoho Desk? the way that is configured, really easy and so many configurations What do you dislike about Zoho Desk?
AU
Anonymous User
06/19/23
"Herramienta con muchas opciones de gestion multiples canales de comunicacion y muy intuitiva"
What do you like best about Zoho Desk? Todos los canales de comunicacion que tiene para poder atender, la integracion de sus herramientas en otras plataformas, muy buena personalizacion y las distintas variantes de atencion que puedes dar a traves de una correcta implementacion
AU
Anonymous User
06/17/23
"Very Reliable and cost effective"
What do you like best about Zoho Desk? The pricing structure is very good and cost effective. What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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