9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 431-440 out of 4147
悠
悠
06/27/23
"This is good tool who would like to launch help desk team."
What do you like best about Zoho Desk? The most helpful function is that when we receive inquiries from our customers, the incuiries are automatically numbered.
悠
悠
06/27/23
"This is good tool who would like to launch help desk team."
What do you like best about Zoho Desk? The most helpful function is that when we receive inquiries from our customers, the incuiries are automatically numbered.
FL
Felipe L
06/27/23
"wonderful program"
What do you like best about Zoho Desk? I loved the program's interface, I found it very clean and organized, part of the page loading I found very fast and efficient. Navigation issue could be faster on some pages
AU
Anonymous User
06/26/23
"Easy transition from existing ticketing software"
What do you like best about Zoho Desk? The integration between contacts, tickets and kb is great. Really appreciate having a ticket history tied to a contact. What do you dislike about Zoho Desk?
RN
Russell N
06/23/23
"Great features for a low price"
What do you like best about Zoho Desk? Zoho Desk includes a lot of great features bundled into even their basic plan. The ability to pull up KB articles while looking at tickets or having suggested articles with customers are filling out tickets has been a huge help.
DT
Derek T
06/23/23
"Easy to get up and running!"
What do you like best about Zoho Desk? I liked that it is part of a larger suite of business/company tools. Everything is integrated, easy to get set up and hit the ground running within 20 minutes. I have used several other platforms, such as Zen Desk, Happy Fax, and Jira. For stand-alone platforms, Zen Desk is amazing; for integrated business suites, Zoho Desk is a great price point for the amount of features needed. If you are a $0-$5mm company Zoho Desk would work perfectly (btw, the ...
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VK
Vipin K
06/22/23
"Integration of Zoho Desk"
What do you like best about Zoho Desk? I like the features of the Zoho desk, like multiple social media channels, multiple email channels, Website forms and live chat features and a desk ticketing system.
A
Arjun
06/22/23
"Zoho Desk Review"
What do you like best about Zoho Desk? Zoho desk helped us in created virtual booths or desk in our virtual event. They are so easy to reach by customers, as well as easy for agents to revert.
A
Arjun
06/22/23
"Zoho Desk Review"
What do you like best about Zoho Desk? Zoho desk helped us in created virtual booths or desk in our virtual event. They are so easy to reach by customers, as well as easy for agents to revert.
IC
Ivan C
06/22/23
"Aplicacion amigable y facil de manipular"
What do you like best about Zoho Desk? Es facil de manipular y muy intuitiva. Eficiente para eliminar los procesos manueales What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].