9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 421-430 out of 4147
AU
Anonymous User
06/29/23
"flexible but lacks basic features"
What do you like best about Zoho Desk? It is super flexible, very easy to make customizations to fit your needs. It is fairly straighforward on how to make customizations, plus the documentation is super helpful.
AM
A M
06/29/23
"Great Software"
What do you like best about Zoho Desk? Very easy to use and navigate. Great price for everything you get. What do you dislike about Zoho Desk?
AU
Anonymous User
06/28/23
"Dependable Helpdesk resource for medium to large business"
What do you like best about Zoho Desk? I like how team-oriented Zoho is. My team and I collaborate heavily on some of the more difficult helpdesk tasks so having things like the "Collision detection" really helps.
AU
Anonymous User
06/28/23
"Easy to use"
What do you like best about Zoho Desk? Interface is extremely user friendly and easy to integrate What do you dislike about Zoho Desk?
AU
Anonymous User
06/28/23
"Zoho"
What do you like best about Zoho Desk? The Interface is really intuitive and user friendly What do you dislike about Zoho Desk?
光
光希
06/28/23
"使いやすいが、マニュアルがもっと欲しい"
What do you like best about Zoho Desk? メールの返信など一つの画面で操作できてよかった。また対象がわかりやすく、管理がしやすかった。 What do you dislike about Zoho Desk?
光
光希
06/28/23
"使いやすいが、マニュアルがもっと欲しい"
What do you like best about Zoho Desk? メールの返信など一つの画面で操作できてよかった。また対象がわかりやすく、管理がしやすかった。 What do you dislike about Zoho Desk?
AU
Anonymous User
06/27/23
"Capable & cost-effective customer service solution!"
What do you like best about Zoho Desk? Integration with Salesiq, makes our agents fully context-aware while communicating with users, Embeddable self-service & Replya assistance are other features we found value in
KS
Kaushal S
06/27/23
"Feedback about zoho teicketing system"
What do you like best about Zoho One? It very goof software to manage the daily task What do you dislike about Zoho One?
SS
Sachin S
06/27/23
"Best Customer Service Management Platform"
What do you like best about Zoho Desk? We have started using Zoho Desk in the past year, and it has been a great experience. The best part we love about Zoho Desk is that it empowers the customer service agent and organisation to deliver quality customer service using its valuable tools and create a happier customer base. Using Artificial intelligence during customer interaction improves the speed and quality of support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].