9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 411-420 out of 4147
CO
Charles O
07/04/23
"Easy to use"
What do you like best about Zoho Desk? The user experience and flow are quite intuitive. What do you dislike about Zoho Desk?
AU
Anonymous User
07/03/23
"Zoho Desk has very deceptive pricing"
What do you like best about Zoho Desk? Competes well with other solutions. Priced well. Mobile apps are much better than competitors. Overall I was impressed. What do you dislike about Zoho Desk?
AU
Anonymous User
07/03/23
"Zoho Desk has very deceptive pricing"
What do you like best about Zoho Desk? Competes well with other solutions. Priced well. Mobile apps are much better than competitors. Overall I was impressed. What do you dislike about Zoho Desk?
AU
Anonymous User
07/03/23
"Great product fit for purpose"
What do you like best about Zoho Desk? Simple interface, good connections with email, social platforms etc. What do you dislike about Zoho Desk?
AU
Anonymous User
07/02/23
"Does everything it says on the tin"
What do you like best about Zoho Desk? So feature rich yet easy to use at the same time What do you dislike about Zoho Desk?
BS
Ben S
07/02/23
"So easy to set up. Feature rich and love the AI parts"
What do you like best about Zoho Desk? Really easy to set up and onboard. Simple step by step instructions made it a breeze and I have had to set up many services before but was never up and running so quickly before.
KS
Kapil S
07/01/23
"Zoho Desk - The Support Management Software"
What do you like best about Zoho One? Zoho Desk is a bridge between the customer and the technical department, enabling them to raise the challenges they face while using my software.
VG
Vritika G
06/30/23
"Zoho CRM - The tool to manage pipeline"
What do you like best about Zoho One? Zoho One keeps track of all the account activities of a particular customer. It maintains the history of the whole life cycle of all the customers who either enquired, existing or may be in potential stage.
AU
Anonymous User
06/29/23
"Useful product and not so useful customer service"
What do you like best about Zoho Desk? The tool is easy to implement, and of course is a good ticketing service. What do you dislike about Zoho Desk?
AU
Anonymous User
06/29/23
"Useful product and not so useful customer service"
What do you like best about Zoho Desk? The tool is easy to implement, and of course is a good ticketing service. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].