9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 401-410 out of 4147
RS
Rajkumar S
07/06/23
"Best Tool"
What do you like best about Zoho Desk? Very Good Tool. Easy to use and manage. Support is also good. What do you dislike about Zoho Desk?
AU
Anonymous User
07/06/23
"Amazing Support so far"
What do you like best about Zoho Desk? I have tested many softwares before Zoho and they have one of the best customer support I have seen so far. What do you dislike about Zoho Desk?
RN
Ranjith N
07/05/23
"It was really nice experiance"
What do you like best about Zoho Desk? Ticket Management, Multichannel Support, Multichannel Support What do you dislike about Zoho Desk?
AU
Anonymous User
07/05/23
"I had a great experience with Zoho teams and products"
What do you like best about Zoho Desk? Allowed us to share , escalate ,automate tickets between Agents in an intelligent way What do you dislike about Zoho Desk?
OH
Olivia H
07/05/23
"Goog ticketing system"
What do you like best about Zoho Desk? Great and solid ticketing system. I will be setting it up fr the team. What do you dislike about Zoho Desk?
AU
Anonymous User
07/05/23
"Fantastic Service!"
What do you like best about Zoho Desk? Integration with Zoho CRM is very helpful, and allows us to track service tickets in one place. No more cc'ing each other and copy and pasting forever!
KF
Kate F
07/04/23
"Amazing product that exceeded expectation!"
What do you like best about Zoho Desk? So easy and quick to deploy. No complicated setup. It just works! What do you dislike about Zoho Desk?
SE
Sabas Edilberto M
07/04/23
"en prueba"
What do you like best about Zoho Desk? integraction with other plataforms, and resolved problems What do you dislike about Zoho Desk?
SE
Sabas Edilberto M
07/04/23
"en prueba"
What do you like best about Zoho Desk? integraction with other plataforms, and resolved problems What do you dislike about Zoho Desk?
SB
Sal b
07/04/23
"Good"
What do you like best about Zoho Desk? affordable price and different options for SME business. easy to play around What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].