9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 391-400 out of 4147
SC
Sam C
07/11/23
"Very Useful Tools"
What do you like best about Zoho Desk? One of the things I like best about Zoho Desk is how easy it is to use. The user interface is intuitive and straightforward, making it simple to navigate and find what you need. This is especially important for busy support teams that need to be able to quickly respond to customer inquiries.
JS
Joel S
07/11/23
"Great for support ticketing"
What do you like best about Zoho Desk? It is easy to use and easy to set up. I would recommend it to others. What do you dislike about Zoho Desk?
AU
Anonymous User
07/10/23
"Muy buena herramienta y de fácil configuración y acceso"
What do you like best about Zoho Desk? La configuración es sencilla e intuitiva, que permite administrar los tickets de tu emrpesa de una forma ordenada y amigable
AU
Anonymous User
07/10/23
"A powerful and versatile system."
What do you like best about Zoho Desk? The system is capable of a lot, with several customization options, the interface has a professional appearance. There is almost nothing that it cannot do. In a similar price bracket it definitely stands tall.
AU
Anonymous User
07/10/23
"Still Working out what features we want use"
What do you like best about Zoho Desk? Price, ideally looking to keep cost low, but have some basic help desk features. What do you dislike about Zoho Desk?
MK
Manish K
07/10/23
"Good software"
What do you like best about Zoho Desk? Easy navigation, integrated software supporting all major functions within the organization What do you dislike about Zoho Desk?
AU
Anonymous User
07/09/23
"Very powerful tool"
What do you like best about Zoho Desk? Very easy to use and powerful tracking tools What do you dislike about Zoho Desk?
LM
Leo M
07/07/23
"The Zoho site is very customizable and user friendly!"
What do you like best about Zoho Desk? I like that the Zoho Desk tools and site are very user-friendly once you learn where the templates are and what tasks that you are trying to complete are located. You can use many different templates to help streamline your process, and Zoho Desk has a lot of built-in plugins for a plethora of other applications.
JM
Jo-Anne M
07/07/23
"Feature rich and user friendly"
What do you like best about Zoho Desk? It's very customizable, feature-rich and very user friendly. What do you dislike about Zoho Desk?
MH
Michael H
07/06/23
"Zoho Desk - Ticketing system of your choice?"
What do you like best about Zoho Desk? Navigation is easy. You can set up your account easily and the guides are helpful. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].