9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 381-390 out of 4147
JG
Joaquin G
07/17/23
"Great tool with lots of features"
What do you like best about Zoho Desk? The amount of features it has. Multiple ways of interacting with the customer, keep track of the comunication and receive feedback from customers.
AR
Andre R
07/17/23
"Great ticketing system, but must adhere to the suggested pipeline Zoho CRM gives you."
What do you like best about Zoho Desk? Simplistic UI, dual sync capabilities, additional integrations with other zoho products such as zoho analyitics. What do you dislike about Zoho Desk?
JK
John K
07/17/23
"Test"
What do you like best about Zoho Desk? The amount of functionalities that the tool has to offer What do you dislike about Zoho Desk?
GS
Gopi S
07/15/23
"Product Review"
What do you like best about Zoho Desk? We are evaluating the product and shall be able to recommend it after the test What do you dislike about Zoho Desk?
RM
Rahul M
07/14/23
"Good CRM Tool"
What do you like best about Zoho Desk? Comfortable Interface, Mutilpe Option for users What do you dislike about Zoho Desk?
AD
Andrew D
07/14/23
"Time Management"
What do you like best about Zoho Desk? A great tool to aid in management and prioritising of requests with all the communication and information in one location. What do you dislike about Zoho Desk?
AU
Anonymous User
07/14/23
"Zoho Desk is very handy"
What do you like best about Zoho Desk? having everything in one place. Efficient What do you dislike about Zoho Desk?
DJ
Deepthi J
07/13/23
"zoho desk is a helpful software"
What do you like best about Zoho Desk? this is a user friendly application. all features are useful features. What do you dislike about Zoho Desk?
AU
Anonymous User
07/13/23
"Relatively simple to use and easy to set up"
What do you like best about Zoho Desk? All comunications between our support desk members and the client are all in one place with regards to a support ticket. What do you dislike about Zoho Desk?
RB
Ridhima B
07/12/23
"All in One Solution for Sales, Marketing, Finance & Operations Integration"
What do you like best about Zoho One? It is best that gives you understanding of the no. of users, dashboard, admin interface is good, give understanding of no. of applications, users on a single application. Through this one can navigate, assign, deactivate, creation of account. One can even so applications used by user how many days or months back.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].