9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 21-30 out of 4147
AU
Anonymous User
01/03/24
"Good product for the price"
What do you like best about Zoho Desk? It has most helpdesk ticketing system features I am looking for. It is easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
01/02/24
"Testing Zoho Desk for my business"
What do you like best about Zoho Desk? Keeping all the email history in one accessible record. What do you dislike about Zoho Desk?
AU
Anonymous User
01/02/24
"Zoho desk is known as its ease of use, support team is proactive."
What do you like best about Zoho Desk? Zoho is very easy to use and has features that fit a lot of business processes. Iy is easy to be implemented. What do you dislike about Zoho Desk?
AU
Anonymous User
01/02/24
"Zoho desk is known as its ease of use, support team is proactive."
What do you like best about Zoho Desk? Zoho is very easy to use and has features that fit a lot of business processes. Iy is easy to be implemented. What do you dislike about Zoho Desk?
AU
Anonymous User
01/02/24
"Testing Zoho Desk for my business"
What do you like best about Zoho Desk? Keeping all the email history in one accessible record. What do you dislike about Zoho Desk?
MR
mohamed r
01/01/24
"great features, easy to use"
What do you like best about Zoho Desk? structure, tutorials, support, follow up, help What do you dislike about Zoho Desk?
MR
mohamed r
01/01/24
"great features, easy to use"
What do you like best about Zoho Desk? structure, tutorials, support, follow up, help What do you dislike about Zoho Desk?
AU
Anonymous User
12/29/23
"Bien en fase DEMO"
What do you like best about Zoho Desk? La cantidad de funcionalidades y la interfaz What do you dislike about Zoho Desk?
AU
Anonymous User
12/28/23
"Best"
What do you like best about Zoho Desk? Customitation, flexibility, intuitively. What do you dislike about Zoho Desk?
BB
BURÇİN B
12/25/23
"operations manager"
What do you like best about Zoho Desk? organized, easy, and clear, easy to use , easy to follow up What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].