9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 361-370 out of 4147
HE
Hicham E
07/26/23
"The best in the business"
What do you like best about Zoho Desk? Their customer support is very good, i also like the good integration and ecosystem zoho has built with the chat app, voice app..
AU
Anonymous User
07/26/23
"We are having a great experience with Zoho Desk so far."
What do you like best about Zoho Desk? User Friendly Interface , multiple integrations possible. What do you dislike about Zoho Desk?
DM
Danny M
07/25/23
"Zoho Desk is wonderful ticketing & support system for any business type, small or big."
What do you like best about Zoho Desk? Easy to work with, simple and powerful, and easy to use. What do you dislike about Zoho Desk?
RM
Razeen M
07/25/23
"Very useful for Tracking the Team effort"
What do you like best about Zoho Desk? Tracking Support Desk time. Catch Repeating Errors. What do you dislike about Zoho Desk?
RM
Razeen M
07/25/23
"Very useful for Tracking the Team effort"
What do you like best about Zoho Desk? Tracking Support Desk time. Catch Repeating Errors. What do you dislike about Zoho Desk?
SÀ
Services à d
07/25/23
"Efficient and User-Friendly Customer Support: A Zoho Desk Review"
What do you like best about Zoho Desk? One of the standout features of Zoho Desk is its automation capabilities. We can set up predefined workflows to streamline repetitive tasks, such as ticket assignment, status changes, and email notifications. This automation has significantly reduced our response times and increased overall productivity
SJ
Solikume J
07/25/23
"Create experience creating help articles"
What do you like best about Zoho Desk? - Love the help article content creation tool - The content tab in the help article creation makes the description of our processes neater and more engaging for users to read through text.
AU
Anonymous User
07/25/23
"Excellent tool"
What do you like best about Zoho Desk? The way to handle the tickets and the notifications What do you dislike about Zoho Desk?
VS
Vibhor S
07/24/23
"Zoho Desk - Query portal"
What do you like best about Zoho One? Zoho Desk has eased out the process of keeping the customer problems both technical and non-technical. Also having the knowledge base within the system helps to solve queries faster and provides training to new joiners faster
SP
Shivangi P
07/24/23
"Zoho Desk - The Ticketing Tool"
What do you like best about Zoho One? Zoho Desk manages the tickets and provides overall satisfaction to the customers over the enquiries raised. It helps the customer to connect with the team easily and keep track which in a way enhances customer engagement. Also, we can keep our repository of videos for commonly asked questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].