9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 351-360 out of 4147
MW
Myo W
07/28/23
"Great customer service"
What do you like best about Zoho Desk? I like that Integrated with instant Messanging. What do you dislike about Zoho Desk?
MB
Mohamed B
07/28/23
"Useful"
What do you like best about Zoho Desk? Features like Approbation, Notifications & Mobile Apps are very uesful to enhance our efficience What do you dislike about Zoho Desk?
RR
Rajeev R
07/28/23
"Helpful to maintain issue from clients"
What do you like best about Zoho Desk? The UI handling and the way things are properly organized. What do you dislike about Zoho Desk?
RR
Rajeev R
07/28/23
"Helpful to maintain issue from clients"
What do you like best about Zoho Desk? The UI handling and the way things are properly organized. What do you dislike about Zoho Desk?
TJ
Tim J
07/27/23
"Flexible with much potential"
What do you like best about Zoho Desk? We have been testing Zoho Desk for a couple weeks, and trying to get it set up for our sample test cases. It takes a bit of set up, but if you work with a knowledgeable trusted partner, who can walk you through it, you can start to see the potential of how it can help with your Zoho CRM needs.
AV
Alexander V
07/26/23
"ZOHO desk is good choice for middle size company"
What do you like best about Zoho Desk? My task was to find the optimal helpdesk service for my company in terms of price and quality. I compared about ten programs and chose zoho. Here in the professional version is everything that our company needs for an affordable price, including through the use of “light agents”.
IB
ilkay b
07/26/23
"kullanışlı , kullanıcı dostu"
What do you like best about Zoho Desk? Ticket Sistemi , Destek Raporları , SalesIQ kullanım kolaylığı What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/23
"We are having a great experience with Zoho Desk so far."
What do you like best about Zoho Desk? User Friendly Interface , multiple integrations possible. What do you dislike about Zoho Desk?
HE
Hicham E
07/26/23
"The best in the business"
What do you like best about Zoho Desk? Their customer support is very good, i also like the good integration and ecosystem zoho has built with the chat app, voice app..
IB
ilkay b
07/26/23
"kullanışlı , kullanıcı dostu"
What do you like best about Zoho Desk? Ticket Sistemi , Destek Raporları , SalesIQ kullanım kolaylığı What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].