9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 371-380 out of 4147
NA
Nasir A
07/24/23
"Decent ticket system"
What do you like best about Zoho Desk? easy to run a service desk through zoho desk What do you dislike about Zoho Desk?
AU
Anonymous User
07/24/23
"Signed up for trail still waiting for technical support"
What do you like best about Zoho Desk? The platform is user-friendly. Easy to manage What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/23
"Zoho Desk Gets a Thumbs Up from this Startup"
What do you like best about Zoho Desk? My startup needed a ticketing system to keep track of client inquiries, and we like how Zoho Desk made the process simple. Within minutes, we moved our form submissions to Zoho Desk and began getting notified of new inquiries. The automation process to assign submissions to the correct team member was simple to set up, which made resolving client needs quick and efficient. Can’t say much more than “Thumbs Up!”
AU
Anonymous User
07/20/23
"Easy to use, well organised"
What do you like best about Zoho Desk? it helps us to better manage customer service and have a better overview What do you dislike about Zoho Desk?
RP
Rafael P
07/19/23
"The best App for Help Desk"
What do you like best about Zoho Desk? La rapidez con la que nosotros podemos comunicarnos con nuestros clientes o usuarios, la sencilles para distribuir el trabajo y sobre todo lo estable de la plataforma.
AU
Anonymous User
07/19/23
"excelnet"
What do you like best about Zoho Desk? los tiket muy amigables en la ora de operar la atencion de servicos a epmresas la interfas muy amigable para los tecnicos en general la gesion de reportes muy completos
KK
Krystian K
07/18/23
"Very easy ticket system"
What do you like best about Zoho Desk? Ticket system was very easy to learn and orgized What do you dislike about Zoho Desk?
AU
Anonymous User
07/18/23
"Good ticketing system with useful features"
What do you like best about Zoho Desk? The layout is more organized compared to other similar popular products. In addition, It seems more suited for B2B, which was an important factor in our case. The product is feature rich
AU
Anonymous User
07/17/23
"Avaliação Técnica"
What do you like best about Zoho Desk? O sistema é muito prático e fácil de utilizar, diferentemente dos concorrentes, todos conseguimos acessar e aprenteder facilmente tudo que precisávamos.
CR
Chandrashekhar R
07/17/23
"Interesting platform for customer interaction"
What do you like best about Zoho Desk? Good platform for ticketing and best part is emails are sent from inside the platform and client even do not need to login to client portal, unless it is verymuch needed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].