Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Easy to Use Helpdesk

What do you like best? This is the first helpdesk software my new company has used. It is easy to access and keep track of tickets, and it is easy for the users to submit tickets. I also like that I can see when someone else is viewing the same ticket I am, it helps to not accidentally have more than one person reply to a ticket. What do you dislike? I don't really like the way tickets are displayed. What business problems are you solving with the product? What benefits have you realized? ...

Great solution for a SMB customer support tool!

What do you like best? I have been a fan of Zoho's products for quite a while. Zoho Desk is a fresh approach to the help desk system that can be used right out of the box (no learning curve. What do you dislike? Occasionally, I experience slowness on the web page; a simple refresh usually does the trick, though. Recommendations to others considering the product If you are looking at other help desk systems, check Zoho Desk (and evaluate it before you make your decision. I have been very ...

Intuitive interface. Amazing Integration.

What do you like best? Zoho has done a great job with its various apps to help a business run. We were able to quickly set up Sales IQ Live Chat on our web site. Each chat is automatically created in Zoho Desk where we can follow up with a case in the event the agent needs to get additional information to the user. Its seamless and we look forward to implement more tools at our business. Support is amazing as they have agents online 24/5. If you require someone to look at your screen to ...

Simple and very powerful

What do you like best? Great software Simplicity is under the most favorable conditions. The ease to design the product. Excellent method to work in the interface. Ticket tracking and acceleration framework allow the organization to track and address customer problems on time. This tool completely replaced the method of association with email, phone calls, visits, informal communication stages in one. Reporting and the notification system. Can see the pending and closed issues ...

Trial to switch from SalesForce to Zoho

What do you like best? 1262/5000 I appreciate the modularity and the price structure. It's easy to start with the first real impression. The individual modules offer the possibility to start with the desk first, which in our case is the most important service. With the connection to the Zoho CRM, however, it is also possible for us to keep the customer data centrally in a second step and thus to avoid superfluous multi-track data storage. The possibility to process projects ...

Zoho Desk Has Seriously Saved My Business & Sanity

What do you like best? With so many tools and options out there it was hard to make a decision. I finally figured that I needed to stop wasting time and start improving my productivity. Not only did Zoho Desk do this for me but I was also able to explore all of the additional services Zoho offers making my experience amazing and seamless. What do you dislike? I may have only been using the service a short time but so far no complaints! It's easy to use and offers a clean dashboard ...

Our ZoHo desk tool

What do you like best? Covers all department based agents, customers and managers Once the customization completed it is the best tool to work on it. We can improve customer service from zoho desk What do you dislike? Its pricing is higher than other portals. Customization is difficult to set according to our requirement Recommendations to others considering the product We recommend you to use Zoho desk for customer support representation. Save us from bad customer service. What ...

excelente plataforma de service desk

What do you like best? la facilidad de manejo, la dinamica visualizacion, el control tan accequible, lo entendible de la plataforma y lo versatil que puede ser.} La creacio0n de casos es muy facil y pérmite vizualizarlos sin problema. Las opciones anexas a la crexcion de caso para su respectivo seguimiento permiten con facilidad entregar un informe completo. el cliente puede estar entrado con periocidad de sus casos. El nivel de envio y asignacion es muy rapido. Nos permite ...

Works perfectly for our workflow

What do you like best? We like the way that it integrates their Zoho Remote Desktop. It has been so helpful to have all the tools that we need available at hand. It has helped with our workflow, before using Zoho Desk we had to do all of this by email, it made it hard for us to keep track of all of the things that needed to be done. What do you dislike? So far nothing. we are still trying to figure out how to use it better on our end. Recommendations to others considering the product ...

Haga de la atención al cliente lo más importante de su empresa

What do you like best? Cuando los clientes necesiten ayuda, esté a su disposición mediante diversos canales: correo electrónico, teléfono, chat en vivo, medios sociales y mucho más. Equipe a los clientes para que puedan encontrar respuestas a las preguntas personalmente y ayudar a sus compañeros con el verdadero espíritu de una comunidad What do you dislike? Zoho Desk entiende la singularidad de su negocio, por lo que le permite personalizarlo e integrarlo en otras aplicaciones. ...