Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho review

What do you like best? Agents respond better when they have contextually relevant information about their clients. Zoho Desk brings information from Zoho CRM customers directly to the ticket. Even auto suggests possible solutions, all agents can see the information from a single place within Zoho Desk. What do you dislike? It's a young company so there are some glitches/kinks still being worked out Recommendations to others considering the product Zoho Desk helps you automatically ...

It's a great tool to quickly manage customer requests.

What do you like best? Easy to navigate Easy to see the rating of each agent Easy to quickly add a ticket Checking ticket history is straightforward What do you dislike? I really don't have any cons to write about the software. I would like to see more user types. Right now I think there are only 4. Overall I think the product does what we needed it to do. Recommendations to others considering the product Give it a try. It worked for us and fit out budget. What business problems ...

Great Price for a Powerful Helpdesk Solution

What do you like best? Zoho Desk serves as one of the most comprehensive IT support and helpdesk solutions available to small to midsize businesses. Zoho provides a gateways for users to interact with agents by using Voice-over-IP (VoIP and social media as well as data analysis capabilities. The monitoring applications allow for managers to monitor customer interactions and service-level agreements.. The pricing on this product is very competitive and the solution is very good for small to ...

Zoho Desk as a great affordable customer care solution

What do you like best? Ability to provide professional support for clients What do you dislike? Screens seem overpopulated with too much content Recommendations to others considering the product It's free to try and definitely worth it. Very easy to use, and allow full integration with clients emails, so they don't have to log in to the systme every time, and can simply answer from their email system. What business problems are you solving with the product? What benefits have you ...

Very Good Help Desk ticketing system on a budget

What do you like best? The ease of use on creating a tickets, easier to keep users updated on current status of tickets and the notify contact feature for the resolution. What do you dislike? There isn't a lot that I dislike but if I have to pick something it would be the that Automation is not included in the free version. Recommendations to others considering the product I would say take advantage of the Free trial that Zoho Desk offers and test it out but I know after they test it ...

Zoho great for customer support

What do you like best? Being able to work together with colleagues to tackle customer service questions. We can all see what comes in and then split up the responses. What do you dislike? Mobile icons hard to interpret. There was a big learning curve to the mobile app in general. Recommendations to others considering the product If you have multiple people responding to customer support questions, Zoho helps keep that organized. What business problems are you solving with the product? ...

Great Out-of-Box Helpdesk Tool

What do you like best? Ease of use and ease of access to information. I love the fact that I can look up contacts and quickly have their phone number available before even clicking on the contact. The Integration with ZOHO CRM is also useful, as I can see a reporting hierarchy (To find District Managers / Regional Managers over a location quickly all within the ZOHO Desk platform. Out of box Customer Satisfaction surveys, Happiness ratings by agent and customer, volume metrics, agent ...

Very complete package, great support too

What do you like best? The service is very well suited for a medium sized software company like ours. Minimal setup is required on the cloud version. It just feels like coming home after trying to build this on a CRM product. The guys from support are really helpful and clear. What do you dislike? We had some issues with the EU domain because we use other products in the .COM domain, but support was relentless in providing us with the best workaround. Otherwise there is nothing ...

Zoho Desk Ticket System

What do you like best? We liked the fact that the ticket system worked hand in hand with its own mobile app. The app was very useful for responding to support tickets on the go, as our support team often work on site to resolve issues as well. What do you dislike? Automatic page refresh times within the web GUI could be a bit more frequent, also not being able to paste images directly into the email body was a slight inconvenience for us. We often rely on supplying screenshots to our ...

Tons of features, fairly easy to use..

What do you like best? I loved being able to set up templates for my technicians, no confusions or misunderstandings, just choose the relevant template and hit send. Giving our customers the opportunity to rate us and let us know what they liked and didn't like about our service, now we can make near-instant improvements. Keeping track of our tickets is easy with reports, making it much easier to pick up when a ticket has been delayed and what the hold up was.. What do you dislike? ...