Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Parece que vai servir

What do you like best? Quero testar o software de suporte ao cliente antes de me decidir pela ferramenta definitiva e o Zoho Desk me deu essa opção. Tem muitas ferramentas para configurar já na versão de teste e a versão free tem muitas opções também. Comparei com algumas outras ferramentas e decidi pela Zoho por ser mais barata, mais clean, com mais opções de ferramentas na versão de teste. Como é para um teste inicial, teremos poucas pessoas cadastradas e não precisava fazer um grande ...

Works depending what you need

What do you like best? This is a decent help desk system to track the different issues that have been assigned including subtasks. What do you dislike? Visually this can be difficult to follow at times especially if you are more of a visual kanban type of person. Recommendations to others considering the product Depending what you are looking for in a help desk system, the basic version is a good, cost effective, solution for those that are on a tight budget. What business problems are ...

Their interface is amazing

What do you like best? The software is simple and easy to use with the ability to customize it. The main objective of the software is mainly to manage the customer service, but in my case, I used it for the internal system of issuing newsletters so that the employees keep informed of everything. Zoho Desk contains a client portal with minimal functions necessary to send and view requests. I can customize the colors and tabs names and views. It contains many views and lists of reports in ...

Best Alternative to FreshDesk

What do you like best? Zoho include the automation function, the integration functions and the account management tools. Automation tools allow fast and easy control of tickets, which means they can be divided into the appropriate areas and distributed to the right departments within your organization. Integration features allow you to seamlessly synchronize between your CRM system and the Helpdesk, which means duplication of administration and fast connectivity between the two. What do ...

Reliable Help Desk tool

What do you like best? This platform is a friendly web software to track customer incidents and request, with a full SLA management, Knowledge Base for common problems, escalation levels to improve customer service and affordable solution for any company no matter what size. We love the mobility so using Zoho Desk from the mobile phone is the best. What do you dislike? Nowadays, all customers communicate using whatsapp application, there is no integration yet with whatsapp, then we have ...

Making my job easy peasy with ZoHo Desk

What do you like best? I love the fact that I am bale to input everything from a customer and be able to have our record of this to fall back on after many many years. Also that ability that a customer can access there input as well What do you dislike? I really do not see anything that I dislike about this . It has helped me with my job tremendously at my job duties. I am able to locate a cvs with just one main entity and there whole history appears . Makes one on one with the cvs so ...

Easy to adopt, easy to use.

What do you like best? I can say that I like Zoho because they include the automation function, the integration functions and the account management tools. Automation tools allow fast and easy control of tickets, which means they can be divided into the appropriate areas and distributed to the right departments within your organization. Integration features allow you to seamlessly synchronize between your CRM system and the Helpdesk, which means duplication of administration and fast ...

The best ticket system for the price!

What do you like best? I like that you can view all the customers past tickets when you click on their name. This makes it simple to track previous issues and ensure we are helping our affiliates to the best of our abilities. I also like that we can have several departments within one Zoho account; this makes life SO much easier! As a quality agent for Customer Service, it is very beneficial to have all departments in one Zoho account. What do you dislike? I dislike how it sorts tickets ...

Great Bang for the Buck

What do you like best? I am a ConnectWise convert and I have to say I love the interface, the flow, the fact that it preserves formatting, the mobile app and a lot more. What do you dislike? I did have some trouble when I first created the board. There were some bugs that revolved around changing the primary account. I solved the issue by deleting the account and starting over. I also didnt like how I couldn't preserve ticket date information on import. Recommendations to others ...

zoho desk? Una vera scoperta!

What do you like best? La facilita con cui tutti siamo collegati, nello stesso momento si riescono a vedere le domande e risposte dei colleghi, soluzione ideale per lavorare in team e soprattutto per fornire un supporto ai nostri clienti! Mi sto innamorando di tutta l'offerta Zoho, un unico programma completo per gestire il mio business!! What do you dislike? L'unica cosa che al momento mi manca è un e-commerce, ma spero riescano ad integrarlo a breve! What business problems are you ...