Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

The best ticket system for the price!

What do you like best? I like that you can view all the customers past tickets when you click on their name. This makes it simple to track previous issues and ensure we are helping our affiliates to the best of our abilities. I also like that we can have several departments within one Zoho account; this makes life SO much easier! As a quality agent for Customer Service, it is very beneficial to have all departments in one Zoho account. What do you dislike? I dislike how it sorts tickets ...

Facilidad y Flexibilidad

What do you like best? Es una herramienta intuitiva de fácil aprendizaje y uso, en especial para agentes con muy poco conocimiento, Permite identificar mejoras en los procesos, fácil de licenciar, útil para la gestión de casos y orientada al servicio al cliente. se pueden ver indicadores fácilmente y medir la gestión en tiempo real. Permite conoce y realizar la traza de cualquier caso que se este atendiendo y permite conocer todas las tareas realizadas por cada uno de los participantes ...

Flexible y adaptable

What do you like best? me gustó mucho que es una herramienta intuitiva, que permite el rápido aprendizaje para los agentes, para nuestra prueba no son personas senior, lo que sirvió mucho que fuera flexible. nos permitió identificar mejoras en el proceso establecido de atención al cliente What do you dislike? no esta completamente traducido, mis agentes no son bilingües y fue una barrera, también creo que es importante permitir la configuración no solo de casos como clientes externos sino ...

Ticketing system

What do you like best? This is my tird ticketing system that I use in 5 years and Zoho Desk is very useful! I realy like it! The system of auto timer is very great, I very love it to charge my customers. I have integrate as well the Zoho Invoice so I can make facture right from the ticket of my customer, to I gain time! This is very fun to use. I safe time in my working day. I can safe time in futur to show how to use my Desk to my futur agents. The support service is great as well, I ...

Basic Help Desk Solution

What do you like best? Can export from another help desk system. Response time is pretty quick from Zoho regarding issues or problems to solving issues.Once you set it up correctly it works for you. The app is great when your not near your computer too. Has reporting tools and remote access for us to use with rep's on the road when we can't get to them through our tools. The best way to really set this up is to go into setup and work down each line of settings to configure it to your ...

Works well, nice way to record and organize our school tech tickets

What do you like best? Ease of use, once you have an account Zoho is easy to use. Fast way to communicate with other tech people not in your building, yet clear communication for each ticket. Far better than communicating issues over email. What do you dislike? I had a few teachers tech tickets put into the spam/trash folder. There was no reason for this to occur. This caused their tickets to not show in the open tickets que. Recommendations to others considering the product Once up and ...

Zoho Desk is a very economical solution to ensure uninterrupted and unrivaled customer service

What do you like best? You can set rules based on time and/or conditions which give you the ability to tune all the functions of your system to just work the way you need it and in the time you need it Great way to edit files, free business email service is great service, the 5 user limit but you can get more when you get referrals. Zoho Vault is a tool we use alot with many teams to store and share passwords securely. Software UI Design is beautiful. Functionalities such as automatic ...

Has many of the features typically found with more pricey competitors

What do you like best? First off, it is pretty intuitive. We spent very little time looking at documentation or contacting them for assistance. We were up and running in a couple days. The user interface is very straight forward and our team was able to easily create and manage tickets. The Customer Portal is also very easy to understand and use. What do you dislike? Like some other competitors, there are limits to how much flexibility is there unless you pay more. Still, at the lower ...

Ease to Use

What do you like best? Here at IT & Beyond we like to comfortability and ease of uses with the software. I really like how the software is very customizable of us to make changes on the fly. Adding our domain was very easy to do with the knowledge base and 1, 2, 3 steps to get it done. We so love how the Welcome Portal comes ready to go. All we need was to set it up and send to our users. What do you dislike? The Dislike about the software would have to be the sometimes confusion of ...

Zoho Desk is a powerful support desk system that integrates well with the Zoho Suite of products

What do you like best? The best part of Zoho Desk is how well it integrates with the other Zoho software. Zoho has truly created a one vendor approach to business, and Zoho Desk works smoothly as the Support Desk and Customer Support. What do you dislike? There isn't much that we have run into so far that has created any issue in regards to Zoho Desk, though we are still early in the implementation. Recommendations to others considering the product Zoho is growing quickly, and it's ...