9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 341-350 out of 4147
KC
Konstantinos C
08/02/23
"Zoho Desk Review"
What do you like best about Zoho Desk? Great team management ticketing system Excellent search function in both Greek & English
KC
Konstantinos C
08/02/23
"Zoho Desk Review"
What do you like best about Zoho Desk? Great team management ticketing system Excellent search function in both Greek & English
SK
Sushil K
07/31/23
"Zoho - Best ITS tool"
What do you like best about Zoho Desk? The best tool for ITS with great features and support. Support is very responsive. What do you dislike about Zoho Desk?
AU
Anonymous User
07/31/23
"So far the trial is great."
What do you like best about Zoho Desk? It's easy to set up and work with. Add new customers and send a mail directly to our workers so they can respond to a ticket generated by an agent. Dashboard is great to keep up with the work.
AU
Anonymous User
07/31/23
"Zoho Desk has all the features I need for tracking tasks and support tickets"
What do you like best about Zoho Desk? Being able to manually enter tickets as well as tasks and associating the tasks with event meetings. What do you dislike about Zoho Desk?
SK
Sushil K
07/31/23
"Zoho - Best ITS tool"
What do you like best about Zoho Desk? The best tool for ITS with great features and support. Support is very responsive. What do you dislike about Zoho Desk?
AU
Anonymous User
07/31/23
"I 100% recommend the tool"
What do you like best about Zoho Desk? The user experience is really very friendly, like all Zoho products. What do you dislike about Zoho Desk?
AU
Anonymous User
07/31/23
"So far the trial is great."
What do you like best about Zoho Desk? It's easy to set up and work with. Add new customers and send a mail directly to our workers so they can respond to a ticket generated by an agent. Dashboard is great to keep up with the work.
WD
Willem d
07/29/23
"Good experience with Zoho Helpdesk"
What do you like best about Zoho Desk? At first, we are Zoho users of multiple modules and if we need to expand to a help desk, it would naturally be Zoho Desk. It is an easy to use took but first we are exploring API integration to automate processes with our tool.
MS
Mike S
07/28/23
"It is a wonderland of services"
What do you like best about Zoho Desk? We have been using Zoho for 3 years and everything is great their support plans etc. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].