Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Helps keep organized

What do you like best? It integrates with a lot of tools we were already using and having them in one central place is nice and a time saver. What do you dislike? Nothing negative really, it just takes some time to get a hang of it. Recommendations to others considering the product Take your time to learn and explore all the tools and customizations. What business problems are you solving with the product? What benefits have you realized? Helps avoid new leads/request falling through ...

In der Probephase

What do you like best? Wir sind noch in der Probephase, bislang bin ich sehr angetan von Zoho. What do you dislike? Sehr strikter spam Filter ansonsten nichts What business problems are you solving with the product? What benefits have you realized? Inhouse Callcenter

Zoho Melhor opção

What do you like best? utilizamos o zoho desk para nos e nossos clientes sendo a melhor opção para gestao de helpdesk dos nossos clientes. What do you dislike? nao temos reclamação da ferramenta, a mesma entrega o que se propoe melhorando nosso trabalho. Recommendations to others considering the product sistema versatil com relatorios personalizados, alem das integrações com outras plataformas Zoho, permite um ambiente escalavel e melhor utilizado. What business problems are you solving ...

Good

What do you like best? The way the app interacts with the user... What do you dislike? Some aspects of the site are not well implemented What business problems are you solving with the product? What benefits have you realized? I don't know

Zoho Desk - Low Cost Solution

What do you like best? The cost. Very minimal compared to others. Very simple to use as well. Combining both cost and usability, its definitely a powerhouse. Its also very simple to use. Hopefully they keep it this way. What do you dislike? Need to view more about it. But so far, not much is to be disliked. Recommendations to others considering the product Highly recommended What business problems are you solving with the product? What benefits have you realized? consolidating ...

Great Knowledgebase

What do you like best? I love the Knowledge Base in Zoho Desk. The search function is significantly better than our previous knowledge base and it has a clean look. What do you dislike? I disklike that the ticket submission isn't very customizable. We use zoho desk internally to manage a variety of different tickets and it's very important that each ticket type has its own set of qustions. What business problems are you solving with the product? What benefits have you realized? Zoho ...

Great System

What do you like best? Really great system I really think my compnay would like to use it What do you dislike? no support :( there is no support for ansring questions What business problems are you solving with the product? What benefits have you realized? Helpdesk

Simple, not the best UX, but the price is good

What do you like best? The price is fine, comparing to other solutions, and it has online chat. What do you dislike? The UX needs to be updated with a more modern interface, more wide, clean and using less graphical effects. What business problems are you solving with the product? What benefits have you realized? We want to outsource all "home-made" systems we use. Zoho Desk should be our new help desk.

Fiable et clair

What do you like best? Interface clair et synchronisation avec les autres applications zoho fonctionne bien. Fluidité du système plutôt bon. What do you dislike? en version gratuite juste une synchronisation avec le crm zoho serait bien. What business problems are you solving with the product? What benefits have you realized? Mon suivi de dossier est impeccable grâce a zoho.

Zoho Desk

What do you like best? Simple interface with quick views, ticket management is very good allowing full tractability of what actions and communications have taken place What do you dislike? Finding way round at start, lots of options to find, you will need to look at help guide/ask for some assistance to find the full advantages of the desk system. What business problems are you solving with the product? What benefits have you realized? Responsive help desk, can see the state of our ...