9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3581-3590 out of 4147
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Anonymous
02/05/19
Simple and Efficent
What do you like best? I like how simple it is. and how easy it is to get users setup What do you dislike? the ability to automate processes and put in more automation for tickets What business problems are you solving with the product? What benefits have you realized? We are trying to get a small inexpensive ticketing system
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Anonymous
02/05/19
Very pleased with the platform
What do you like best? Tons of customization capabilities and the feature-breadth is vast. What do you dislike? Lots of setup required at the onset to properly make use of the majority of features. A more modern and intuitive "setup wizard" would likely help. What business problems are you solving with the product? What benefits have you realized? Customer tickets + knowledge base.
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Anonymous
02/04/19
Comparable to Outlook
What do you like best? Create new users accounts and setting them according to their group policies. Reset password if needed and remotely login. What do you dislike? I dont like how Zoho is behind in the layout and design department, although simple to use its 2019 and they can really make things more consolidated. What business problems are you solving with the product? What benefits have you realized? Enduser support problems mostly and benefits I realized is their fast search engine ...
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Anonymous
02/04/19
Social Backbone
What do you like best? Good social media + task Management for SMEs What do you dislike? Nothing to be noted, it is generally okay What business problems are you solving with the product? What benefits have you realized? Social media tickets and inboxing ques
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Anonymous
02/04/19
Great support system experience
What do you like best? The system is very intuitive and it took a very short time to set-up and get moving. We are definitely going to integrate it with our CRM as well What do you dislike? We are not sure what features are free and what premium What business problems are you solving with the product? What benefits have you realized? We are expanding our service and support and centralizing all support inquiries into a single point of contact
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Anonymous
02/03/19
More User Friendly
What do you like best? Automation and reports are the best features in this Zoho desk What do you dislike? helpdesk client access with more customisation Recommendations to others considering the product Still, need to evaluate this product What business problems are you solving with the product? What benefits have you realized? Automation
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Anonymous
02/02/19
enjoyed the automated way, we can think like devops with zoho tools
What do you like best? zoho provide a confortbale way to get SSL certificate. The day to day operations are not glued in fixed screens, you can evolve with zoho What do you dislike? this product is not oriented technical things but the way to solve, and pureley somtimes, we need to focus on the result not on the technical part, which really should be apart. For example, moving to RMM seems like being part of the cloud while our customers require from us security, safety and attention to ...
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Anonymous
02/02/19
Overall the helpdesk helps us to manage our customers queries
What do you like best? The reporting feature and the automation of tickets is very useful. Having different levels of agents and being able to oversee what they are doing is great. Support staff have been quite useful in helping us get up and running. What do you dislike? The ability to remove some fields in accounts and tickets is frustrating as we would like to bespoke titles more. We had previously set up on a US server and had to migrate to the EU. We experienced a long delay in ...
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Anonymous
02/01/19
Fantatic! A must have!
What do you like best? The ticketing system is the best! Reports are very accurate. What do you dislike? Nothing so far. It will take some time for me to figure out some features. What business problems are you solving with the product? What benefits have you realized? The customer self-service is what we are mainly focusing on. It reduces the amount of time we have to spend online.
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Anonymous
02/01/19
Very good web
What do you like best? You can actually reply mails in the web, without adding many rules in outlook client. What do you dislike? I dont know if there real free licence or is only all trials Recommendations to others considering the product Easy to go. What business problems are you solving with the product? What benefits have you realized? IT for business, control over all issues in one platform.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].