Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great support

What do you like best? Easy to use Great support in case there are questions or issues! What do you dislike? Can be a bit overwhelming at first as there ar so many options. What business problems are you solving with the product? What benefits have you realized? Creating a unified conversation system (no matter how or where customers ask a question, there is always a crew member nearby to answer it.

awesome

What do you like best? It has everything i need todo a lot for my company What do you dislike? the layout needs a little more user friendly Recommendations to others considering the product give it a try its awesome What business problems are you solving with the product? What benefits have you realized? a

Satisfação com o ZOHO

What do you like best? Na verdade gostei de tudo, talvez por ser novo no mercado. Simplesmente admirado. What do you dislike? Tem nada que não gostei. Talvez, apenas, a dificuldade de mexer nas funções. Mas isso deve ser porque sou novato. Recommendations to others considering the product Recomendo. Não tenho parâmetro para saber o nível de qualidade, mas o ZOHO faz muito mais que imaginei. What business problems are you solving with the product? What benefits have you realized? Estou, ...

Our projects system

What do you like best? Zoho is super easy to use and input info into. It works super well with our other projects system and looking up info is also super easy. Always works fast and well What do you dislike? Sometimes refining results is a bit hard, like I want things sorted by a person or need to find it in a date and its not super intuitive how to do that. What business problems are you solving with the product? What benefits have you realized? It helps us keep track of business ...

zoho desk review

What do you like best? integration with multiple service channels and social networks What do you dislike? No integration with Whatsapp, and there could be more customization capabilities of the knowledge base and community Recommendations to others considering the product The platform is very simple to set up and is ideal for organizing the day to day business What business problems are you solving with the product? What benefits have you realized? Knowledge base available to customers ...

So far so good. Still playing with integration but they are well suited!

What do you like best? I like the many options for integration. Especially with infusiosoft and Google. What do you dislike? Can say that I dislike anything so far. Still have to fully play with the full system. Recommendations to others considering the product Keep using the integration What business problems are you solving with the product? What benefits have you realized? ticketing.

Great Value, Feature Packed

What do you like best? We really value the ability to support multiple online brands/channels all from one spo What do you dislike? The setup can be a little daunting, wish there were more assistance/better roadmap to launching What business problems are you solving with the product? What benefits have you realized? Unifying customer support and response policies & procedures across our brands

One of the best web-based Ticket system

What do you like best? Simple yet interactive and easy to navigate UI. What do you dislike? Free trial period was too short. Need time to understand the business requirements and then to make the changes in Zoho Desk What business problems are you solving with the product? What benefits have you realized? Providing support of customer's system and applications. Zoho Desk provides a fast and accurate way to support and track the issues.

Excellent option for my company

What do you like best? Ease of use, familiarity of email template for existing customers, salesIQ bots seem exciting What do you dislike? Ticket number displayed in every subject What business problems are you solving with the product? What benefits have you realized? Using email is becoming hard to trace conversations and customer interactions. Also meething SLA's and tracking time to replies is difficult using legacy email.

Customer service, social media management and tracking of productivity all in one place.

What do you like best? Customer service, social media management and tracking of productivity all in one place. What do you dislike? None as of this time, I will give feedback as soon as I encountered something that I do not like. Recommendations to others considering the product Customer service, social media management and tracking of productivity all in one place. What business problems are you solving with the product? What benefits have you realized? No need to open so many sites, ...