Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great helpdesk

What do you like best? The expandability. You can make the helpdesk as big as you want. What do you dislike? Sometimes things are not really detailed. Also some things are not logic. and you need to click a lot to get to a setting. What business problems are you solving with the product? What benefits have you realized? Easier ticketing and faster response times.

If you need a great way to manage workflow this is it

What do you like best? I enjoy the ticketing system and the ability to have a feedback loop once projects are complete. In addition, the time feature allows one to understand how much time is spent on a project or resolving a particular ticket to closure. What do you dislike? Still exploring the application, nothing that I dislike yet but once I spend more time in the tool I will be able to provide more comprehensive feedback in this area. What business problems are you solving with the ...

Great

What do you like best? Very fast and friendly customer service, and easy to use. What do you dislike? You need to have an email adres with @yourcompanyname.zoho.com, and your own customers need to accept an invitation for customer self service portal What business problems are you solving with the product? What benefits have you realized? Question from customers and organising phone-calls

Easy to use

What do you like best? Zoho desk is easy to use and the knowledge base interface looks good on our site What do you dislike? Nothing really to dislike at this stage although have only really been using the kb so far What business problems are you solving with the product? What benefits have you realized? We have created out knowledge base with Zoho Desk

User Friendly and Simplicity

What do you like best? Our opportunities for advising clients have moved to several levels higher once we started using Zoho Desk. This has a very positive impact on hiring earnings and of course reputation. It is pleasant to realize the powerful competitiveness of your company. What do you dislike? It is Slow at times and SLA and accounts sections be more improved. Recommendations to others considering the product Yes, it is good product in regards to other products in the market What ...

SO EASY TO USE

What do you like best? The ease of the setup and great features What do you dislike? The product meets my expectations in every way. Recommendations to others considering the product Keep up the great work! What business problems are you solving with the product? What benefits have you realized? Tracking customer requests and saving time to manage it all in one place

zoho desk great for startups

What do you like best? its a clean fresh interface that is easily understood. I like how it notifies you when an agent in your team replies to you. It has on the enterprise plan a chatbot that integrates well for communication with your customers. What do you dislike? the reply messaging for private is in an odd position. I thin kthe free plan should be default, and then the choice is u to the consumer if they want to upgrade. Recommendations to others considering the product Learn ...

Complex & Complete set of applications

What do you like best? You can customized almost everything you need. It can be use in several industries with same good effect. What do you dislike? There is not clear contact person and it is very complex so we spend a lot of time trying to understand it Recommendations to others considering the product Watch all Zoho Videos What business problems are you solving with the product? What benefits have you realized? It is giving us a a unique framework to work for all the people in the ...

Nice solution

What do you like best? Easy navigation page and rich features ............................................................ What do you dislike? Incoming email address ish... We have to do forwarding from our support email to zoho email address ....................... What business problems are you solving with the product? What benefits have you realized? Ticket assignment to engineer and reporting ...............................

Still evaluating

What do you like best? The ticketing system may be just what we’re looking for. Being able to extend the trial is good because a more extended time is really needed to figure out what level is needed. What do you dislike? Not much communication from the ZoHo team after initial contact... maybe we are too small to be interesting? What business problems are you solving with the product? What benefits have you realized? We know we need a ticketing system that’s better than an excel sheet ...