9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 331-340 out of 4147
AU
Anonymous User
08/07/23
"Easy Ticketing tool"
What do you like best about Zoho Desk? Its easy to use, user friendly. its respoding fast. What do you dislike about Zoho Desk?
AS
Ankit s
08/07/23
"Good tool for ticket management"
What do you like best about Zoho Desk? Zoho Desk , has agood UI and field customisation module is very intuituve and helpful in setting up desired data structures What do you dislike about Zoho Desk?
RG
Ram G
08/06/23
"Amazing software that answer almost every need"
What do you like best about Zoho Desk? Amount of features and automation is huge, what make the software very very flexible, integration with all other Zoho applications is seamless.
AJ
Anshuman J
08/05/23
"Great Ticketing Service"
What do you like best about Zoho Desk? The most helpful feature was layout customization that helps the CRM & Operations team to add the pin points as per their need. Apart from this the email reply to the ticket created was most helpful.
AU
Anonymous User
08/03/23
"A very helpful tool for ticket management"
What do you like best about Zoho Desk? The automatic process management for the tickets What do you dislike about Zoho Desk?
AU
Anonymous User
08/03/23
"Great Trial Experience"
What do you like best about Zoho Desk? The widgets and reporting displays are incredibly intuitive. The testing we did found that these tools met our needs quite well and were easy to implement for individual dashboards.
JJ
Josele J
08/03/23
"Increible Herramienta de Trabajo!!"
What do you like best about Zoho Desk? Tiene todo lo que se necesita para la gestión de la empresa. Los módulos se enlazan perfectamente para lograr los objetivos de administración y gestión de recursos. El nivel de optimización que logramos al implementar Zoho en la empresa fue relevante.
AU
Anonymous User
08/03/23
"A very helpful tool for ticket management"
What do you like best about Zoho Desk? The automatic process management for the tickets What do you dislike about Zoho Desk?
AU
Anonymous User
08/03/23
"Has exceeded expectations"
What do you like best about Zoho Desk? Simple and easy to use. Has inbuilt forms to capture client details. What do you dislike about Zoho Desk?
AU
Anonymous User
08/03/23
"Great tool"
What do you like best about Zoho Desk? It´s very simple to use, with great UX and the follow up is easy to use. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].