Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk - Low Cost Solution

What do you like best? The cost. Very minimal compared to others. Very simple to use as well. Combining both cost and usability, its definitely a powerhouse. Its also very simple to use. Hopefully they keep it this way. What do you dislike? Need to view more about it. But so far, not much is to be disliked. Recommendations to others considering the product Highly recommended What business problems are you solving with the product? What benefits have you realized? consolidating ...

Great with 3CX

What do you like best? I love the robustness of settings that can be modified and automated. What do you dislike? Given the robustness of settings and automation comes to a great amount of time needed to set that all up. Competitor products don't even give you this level of settings. So it appears they are easier to setup. What business problems are you solving with the product? What benefits have you realized? Integration with 3CX to track customer calls and the sheer amount of ...

My experience so far has been great, love how it seamlessly integrates with CRM.

What do you like best? The interface is very user friendly. The ability to review customer's cases to provide efficient resolution in a timely manner. The connection to CRM gives each agent the tools needed to provide all details on the first call. This is very important. What do you dislike? Setting up I ran to some issue where the paid version of CRM included Zoho Desk but was unable to use the Zoho Desk included in the package because it required the paid version of the Zoho Desk to ...

Similar product to zendesk with more functionality

What do you like best? UX is pretty easy to navigate which makes finding what you want easy. What do you dislike? Some of the required fields cannot be made non-mandatory, such as last name. What business problems are you solving with the product? What benefits have you realized? Managing backlog of requests using a sprint mentality.

Sactisfactoria

What do you like best? Todas las opciones que me han brindado has sido maravillosas What do you dislike? hasta el momento nada, espero no tener inconveniente alguno What business problems are you solving with the product? What benefits have you realized? hemos coordinado con nuestro equipo de soporte dando rapidez a las inquietudes de nuestros clientes

Really useful and reliable platform but a bit costly

What do you like best? Taking into consideration that our company has a sufficient experience of using Zoho_CRM, we can say with confidence that with Zoho_Desk it is possible to integrate all of the processes relatively quickly and easily. This, together with the numerous benefits of the automated processes, can ensure maximum work efficiency in no time. What do you dislike? In settings there is no possibly to chose Russian-layout. In our opinion, it is quite a sufficient market and it ...

I needed integration with Slack, and I found it here

What do you like best? Its easy to set up and has Slack integration What do you dislike? I haven't find anything yet that would dislike me What business problems are you solving with the product? What benefits have you realized? We found a more centralized way to manage the IT support related issues inside our company

Effective

What do you like best? Easy operation, management and ticketing What do you dislike? The reporting needs to be more versatile Recommendations to others considering the product Go for it What business problems are you solving with the product? What benefits have you realized? It help desk

Powerful Tool with a few weaknesses

What do you like best? Zoho Desk is an effective way of keeping track of cases and tasks. For the great price and easy setup, we would recommend it. We just modified our procedures around how we bill things out and it should work great for us. It also ties in to Zoho books! What do you dislike? They billing functionality and billing reporting etc is a little on the weaker side. Getting the links to zoho books was a little quirky at first but once you figure it out it does the job! What ...

Awesome interaction

What do you like best? The reporting is easy to get. It has reduced the time spent in getting reports based on the agents that are assigned tickets. What do you dislike? I am yet to dislike anything as I am still exploring the solution, Though I do not think I will find anything Recommendations to others considering the product This is a friendly solution to have in your organizations. What business problems are you solving with the product? What benefits have you realized? Logging of ...