Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

One of the better help desk products out there

What do you like best? The ability to get the basic configuration up and software running quickly. What do you dislike? We hope that there could be more customisation options for the self-service portal. Recommendations to others considering the product The product is stable and performs well in terms of ease of use and ability to capture many data points. What business problems are you solving with the product? What benefits have you realized? This has allowed me and my organisation to ...

A Good Customer Support Desk though Some Improvements Required.

What do you like best? What I loved most concerning Zoho Desk was its reliability. Unlike many support platform, Zoho Desk was one of a kind where anytime, any location, user can use it and reach out the intended support team. Again, Zoho Desk had an easy installation and setting up procedures unlike other products which demands all the energies and efforts from the support team. Lastly, the user design and outlook of Zoho Desk is also completely friendly and easy to use. What do you ...

Amazing range of efficient products

What do you like best? Integrated solution with CRM, Desk... vey helpful What do you dislike? Sometimes a bit long to configure for your activity What business problems are you solving with the product? What benefits have you realized? Support for all ticketing of digital signage activity

Ease of Use

What do you like best? We are new to Zoho Desk but the implementation process was very easy. What do you dislike? We are still learning what we may "dislike" What business problems are you solving with the product? What benefits have you realized? Tracking our clients service issues.

Full featured and easy to use

What do you like best? Great clean look and feel, easy to configure, lots of nice features. What do you dislike? I wish their was a stronger GSuite connection for contact lookup. Recommendations to others considering the product I think it would meet a lot of companies' needs, but try it out. What business problems are you solving with the product? What benefits have you realized? Replacing a more complicated incident management system, has to potential to roll out to other departments ...

nestplatform experience in zohodesk use

What do you like best? it is very powerful platform and useful .we are like it and you must try What do you dislike? everything is ok i think you must try it What business problems are you solving with the product? What benefits have you realized? problem in just trial it you can make it free for startup projects

Finding a New Help Desk ticketing system

What do you like best? We're trying to find a new ticketing system to help to our help desk infraestructure to grow, and zoho desk is the perfect platform to do it. We like the simplicity The interface is to easy and intuitive. And you can do many integrations. What do you dislike? That it doesn't have integrations with Grandstream for make tickets with the calls. I can't automake tickets directly from Site 24x7 (Another Zoho Product to monitor the servers problems and you can't ...

Lots of features

What do you like best? The auto suggesting of resolutions is super helpful to the completion of repetitive issues. What do you dislike? Setup process could use better guidance. Recommendations to others considering the product Give yourself lots of time to get all the settings tweaked just right. What business problems are you solving with the product? What benefits have you realized? Internal IT helpdesk

Good software, great service

What do you like best? Easy to use software, custom fields can be added, a lot of preferences can be set. I am quite impressed with the support team, really nice, engaged and helpful staff. I love the free plan because it helps me improve daily work. When we get a call or an email we open a ticket and add all information to serve the customer. This helps us install a very professional service. Since we first started, service level has improved a lot because all agents have all the ...

Very user friendly

What do you like best? Integration with crm is a real bonus so all data is in one place What do you dislike? trial remineders were annoying when trying to avaluate the product What business problems are you solving with the product? What benefits have you realized? record tickets