Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Fully featured ticket management solution

What do you like best? Easy to use, Nice interface, Easy search and constantly evolving solution What do you dislike? Not Many as they constantly keep on adding new features and making the platform more powerful. Recommendations to others considering the product Highly Recommended! What business problems are you solving with the product? What benefits have you realized? Good software and with all features needed for a ticket management solution. Replaced our existing software and very ...

Greatest ticketing system

What do you like best? The complexity of the software and easy management What do you dislike? So far no complaints about it. But probably the packages Recommendations to others considering the product Try.. you wont regret What business problems are you solving with the product? What benefits have you realized? Resolving tickets from end user effectively centralized and simple

Nothing but the Best

What do you like best? Ease of Use, the Design is very easy to use and implement What do you dislike? Actually Nothing, there is nothing that i dislike about this software What business problems are you solving with the product? What benefits have you realized? Customer Support Queries

Evaluation of Zoho Desk

What do you like best? The setting can be done intuitively, and it is possible to set a certain degree without almost referring to the help page What do you dislike? I think that it was not necessary to give comments and reply to customers on inquiries What business problems are you solving with the product? What benefits have you realized? Although it is still in the evaluation stage, we are considering replacing the system of service desk work we developed in the past

Best support for Zoho CRM

What do you like best? Clear instructions and helping. Navigation and instructions. What do you dislike? Takes time to understand your situation and respond accordingly. Recommendations to others considering the product Highly recommend. What business problems are you solving with the product? What benefits have you realized? For customer support and CRM application.

A really robust and good solution at a very reasonable cost

What do you like best? I really liked all the customization and automation features within Zoho Desk. It gives me a lot of flexibility and opportunities to get things just how I need them. What do you dislike? It's not the best looking interface and also, because there is so much customization available, it can be a bit cumbersome to navigate. I also wished the trial lasted a bit longer as I didn't have enough time to really try out all of the features extensively. I will note however, ...

Ticketing software that is easy to setup and use!

What do you like best? The software is very easy to use and quite functional for simple tracking tasks. You can get started very quickly which is a huge plus. It will be great for small teams wanting to get up-and-running very quickly. What do you dislike? Kind of confusing when you get into the meat of the settings, and some features are hard to tell what plan they are associated with sometimes. Recommendations to others considering the product Take the free trial and see if it works ...

Great product

What do you like best? Easy to customize, great UI/UX Super easy to adapt to our needs What do you dislike? Could have some more 3rd party integrations What business problems are you solving with the product? What benefits have you realized? Way easier to manage than most service desk platform. Can adapt easily and quickly to our challenges

Great cloud based support desk

What do you like best? Simple to utilize and prepare staff the blueprinting is truly astounding which enables us to manage staff through our organization procedure. I cherish that it has a Comprehensive ticket framework. Backings various operators. Inside and outer clients. Learning base. Correspondence alternatives. Permits Custom fields. Permits Custom reports (counting giving an account of the custom fields. Permits notes on sub-errands. Has different 2-factor verification choices. What ...

Managing your issues well

What do you like best? Zoho Desk has good features according IT standards like ITIL, It gives you a better understand and easy to follow the issues. They have several options to customizate your client and admin interface as well how you will guide the customer to record the issues. What do you dislike? even though they offer good customization options some fields are not allowed to customize, some of them are located at the client portal Interface, it sometimes can be very complicated ...