Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

INCREDIBLE PRODUCT AND GOOD UI/UIX

What do you like best? USABILITY, INTEGRATIONS WITH ZOHO MARKET PACE, INTEGRATION WITBOTHER MARKETPLACES What do you dislike? PRICING , FOR SMALL BUSINESS PRICING MAY BE PROBLEM What business problems are you solving with the product? What benefits have you realized? NO ONE

Easy to setup, competitive pricing and feature packed!

What do you like best? Ease of use for both agents and users, more features available at a lower cost compared to other solutions. What do you dislike? Not able to auto assign a domain to a company i.e [email protected] to Zoho account. Recommendations to others considering the product None, my i think this is best value for money helpdesk solution. What business problems are you solving with the product? What benefits have you realized? IT Support

Zoho Desk Trial

What do you like best? Zoho Desk is relatively easy to learn and is ready with most of the features that one would want to have straight out of the box. It seamlessly integrates with email and offers a functional customer portal with no configuration or effort. Support has been great and there are loads of documents to allow you to self-learn its features. Lastly, Zoho made an amazing promotional video that actually touches one’s heart.. What do you dislike? Zoho Desk has little to ...

Looking Good

What do you like best? Improves efficiency. Provides solid visual reinforcement What do you dislike? Have yet to implement and test performance on a wider scale What business problems are you solving with the product? What benefits have you realized? Project Management

Easy Ticket Management

What do you like best? Easy management and ticket assignment and that it works as an extension of other features and integrates with other products making the entire ZOHO Suite the preferred choice for our business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is, and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Zoho ...

A very easy to use and sophisticated support system

What do you like best? It's very easy to use, while still having all the features we need. What do you dislike? There's nothing to complain about with Zoho Desk. It's easy to use and packs tons of features and customizations. Recommendations to others considering the product Setup the trial and try it out yourself! It's very easy to move from another support system to Zoho Desk. What business problems are you solving with the product? What benefits have you realized? Better overall ...

Easy to use

What do you like best? it is very user friendly and can be understood instantly. Very easy for a beginner What do you dislike? Nothing so far expect i think the price should be more aggressive What business problems are you solving with the product? What benefits have you realized? Automate IT support calls

Help Desk Software - Trial

What do you like best? Gives me a clean crisp interface to use as well as providing me and my user base access to who is available to assist them. What do you dislike? I wish there was more flexibility in the pricing plans. What business problems are you solving with the product? What benefits have you realized? Support ticket tracking and better visibility to issues.

Zoho Desk

What do you like best? It is easy to configure and has a user friendly gui What do you dislike? I didn't find anything that was not correct What business problems are you solving with the product? What benefits have you realized? we are trying to organize our customer service department and our loyalty department.

Very easy to implement and overral good user experience

What do you like best? It is a full featured application, that helps you organize your customer inquiries and improve your customer communication and service. The user interface helps find every feature easily and is very self explanatory. Don't need too much time understanding how it works. Integration with other apps was a breeze. What do you dislike? Not many things I dislike about the product. Probably feel that sometimes some screen take more time than usual to load. Recommendations ...