9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3441-3450 out of 4147
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Anonymous
03/26/19
Muito bom
What do you like best? Ferramenta super completa e com valor de investimento acessível, recomendo muito todas as ferramentas What do you dislike? All tools are ok but i would love to have zia iven on free with less feature liked the service desk marketing Recommendations to others considering the product Yes i would very much recomend What business problems are you solving with the product? What benefits have you realized? Client support
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Anonymous
03/26/19
Zoho Desk Review
What do you like best? The ability of clients to send an email to a specific email address and it will automatically create a zoho desk ticket What do you dislike? The very limited Report option of a trial account What business problems are you solving with the product? What benefits have you realized? We solved internal IT request for our IT department. We can now efficiently track and monitor every request for our team.
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Anonymous
03/25/19
Easy to use, and had all the features we wanted.
What do you like best? The ability to manage departments and teams gives us very clear lines of communication for all of our departments in our business. What do you dislike? We do not have the ability to remove the main helpdesk that is the default one, unless we turn on multi-branding... other than that I don't think I can think of a complaint. Recommendations to others considering the product Try the trial to see if it works for your business. What business problems are you solving ...
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Anonymous
03/25/19
Review of Zoho Desk
What do you like best? It helps in solving IT TICKETS and helps me identify important tickets.Additioanally, I can assign priority to the tickets What do you dislike? Sometimes there are too many outstanding tickets and hence there needs to be shading of important tickets What business problems are you solving with the product? What benefits have you realized? Information Technology based problems.It helps me improve my business
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Anonymous
03/25/19
Zoho Helpdesk
What do you like best? After trailing a number of helpdesk solutions over the past 4 years we have been trailing Zoho Desk for the past few weeks. We have found Zoho Desk to be easy to set up and easy to use. We especially like the fact that Zoho is cloud hosted, which is alogned to the strategy of Atmos Technology. We also like the fact that we can provide customer users different levels of accesess to the helpdesk. What do you dislike? After trailing a number of helpdesk solutions over ...
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Anonymous
03/25/19
Definitely worth trying
What do you like best? We have evaluated several apps but Zoho was easiest to setup and the support was the best. So we went for Zoho. What do you dislike? The user interface could make more use of colors. Especially in the ticket history. Recommendations to others considering the product There is a lot of values here for the price. Definitely worth trying. What business problems are you solving with the product? What benefits have you realized? We are dealing with our customer requests ...
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Anonymous
03/25/19
Nice and sweet
What do you like best? The UI is easy to set up and customize. Price is nice as well. What do you dislike? I would like email forwarding to be easier to set up What business problems are you solving with the product? What benefits have you realized? Solution for helpdesk that quick to implement
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Anonymous
03/25/19
Great Integration
What do you like best? How I can integrate into O365 and Teams! What do you dislike? Customers cant update ticket through email and cant assign 2 agents to a single ticket What business problems are you solving with the product? What benefits have you realized? Helpdesk for company. We found that it is much simpler then other help desk systems.
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Anonymous
03/24/19
Zoho Desk - of course
What do you like best? It's integration with the Zoho Ecosystem What do you dislike? Web templates are too simple and I am HTML lazy Recommendations to others considering the product Get on board with Zoho - do it all What business problems are you solving with the product? What benefits have you realized? I needed a support portal and KB. Solved.
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Anonymous
03/23/19
Very easy to use and setup
What do you like best? We like that it has social integrations and that it has a knowledgebase and workflow to help simplify our customer service. What do you dislike? I have tried many other customer service app and I cannot find something I do not like here. Recommendations to others considering the product Best price and value What business problems are you solving with the product? What benefits have you realized? Its better priced than the competitors
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].