Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great Ticket platform

What do you like best? I found this app to be very versatile and most suitable for our need. It has worked seamlessly for our team. What do you dislike? Not much to dislike bout the app. its wonderful Recommendations to others considering the product All is well from what i see What business problems are you solving with the product? What benefits have you realized? Helpdesk ticket dashboard for examination portal

Best value CRM: Zoho desk

What do you like best? The ease of integration and that it is ready to go from setup. What do you dislike? Not enough API interfases. Hard to configure for phone interaction. What business problems are you solving with the product? What benefits have you realized? We were able to start a customer service case management system and it was achieved with little effort.

Does what I need it to do

What do you like best? It does exactly what I need it to do with support ticketing for a large portfolio of client websites I have. Allows me to easily delegate support tickets across my team and automate processes. Haven't run into any major blockages that would make me look for something else at this point. What do you dislike? Could have better documentation and direction on setting up automated tasks. Recommendations to others considering the product Looking for a simple ...

A highly customized service tool to drive business at a high efficiency level

What do you like best? We like the portal function mostly as it can be customized to be a knowledge and help hub for all staff in our group, which is at a high-efficiency level. What do you dislike? not yet.All the functions are what we like Recommendations to others considering the product It is highly recommended if you needs to set up a help center for employees to solve daily problems. What business problems are you solving with the product? What benefits have you realized? We ...

Simple but also powerful

What do you like best? Simple / clean user interface for chats and emails. Has a lot of the things you want already setup out of the box. Getting livechat setup was simple, even with our required customizations. What do you dislike? Knowledge base seems difficult to customize to our needs. Chat is geared towards how Sales teams operate, not how customer service teams operate. We haven't taken the leap into a lot of the other applications that Zoho has so we haven't realized all ...

Customer support without the infrastructure headaches

What do you like best? I've come from hosting Request Tracker myself and I like the additional features, reporting, look and feel with Zoho. In addition, I like that I don't have to conduct any server maintenance. What do you dislike? The only problem I've found so far is with the integration between Desk and CRM. It doesn't look like changes to customers / accounts / contacts are replicated after the first data exchange. What business problems are you solving with the product? What ...

Enlightened with Zoho

What do you like best? Its still early days but so far it has opened the eyes as to the work that is undertaken each day by clearly logging and categorising desktop support issues What do you dislike? Its probably too early to have a dislike. I did have an issue with support early on that they blamed on an internal network issue which I worked out to be an old zoho account configuration they continued to ignore even after many calls Recommendations to others considering the product ...

Feature Rich

What do you like best? As we continue to implement, I am impressed by the number of features the system has. One of the things we needed was auto assignment as well a the ability to monitor SLA's to make sure the tasks were being completed in a timely manner. This gives us both. What do you dislike? You have to have a good amount of technical skill to figure out how some of the features work. It takes some time changing settings and running tests to get it to do what you want. ...

We implemented because we were already on Zoho Mail and CRM - made a huge difference for us

What do you like best? We are able to connect to our general support email box and keep all our requests organized. Implementing the trial version was very quick and didn't require support or training What do you dislike? Sometimes we do have to go back into our email to send outgoing. It would be helpful to be able to fire off an email within Desk that doesn't necessarily integrate with a ticket. Recommendations to others considering the product Pricing of all Zoho products are ...

Solid platform that gets it done

What do you like best? The support from Zoho and the ability to customize to my needs What do you dislike? Could be a bit cheaper, especially if you are already paying for other Zoho products What business problems are you solving with the product? What benefits have you realized? Follow through support requests