9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 321-330 out of 4147
RM
Roo M
08/09/23
"Great Functionality, Easy to Use"
What do you like best about Zoho Desk? The option to record how long is spent on each ticket is an incredible feature that is really useful. What do you dislike about Zoho Desk?
RQ
Roeloff Q
08/09/23
"Zoho Excellent"
What do you like best about Zoho Desk? There subscription module is excellent, it has hellped us change the way we do business forever. What do you dislike about Zoho Desk?
AU
Anonymous User
08/08/23
"Trial Use"
What do you like best about Zoho Desk? Zoho Desk is a robust and user-friendly customer support and helpdesk software that offers a comprehensive set of tools to streamline customer service operations.
SV
smair V
08/08/23
"goog"
What do you like best about Zoho Desk? good, everything looks easier and faster What do you dislike about Zoho Desk?
BM
Bruno M
08/08/23
"So good."
What do you like best about Zoho Desk? In the control of Service Orders as it is a decentralized team. Our client has a record and real-time status of all services being performed under his contract.
JC
Jorge C
08/07/23
"Zoho desk"
What do you like best about Zoho Desk? easy access and understanding of users. also its integrations with the entire zoho suite What do you dislike about Zoho Desk?
AU
Anonymous User
08/07/23
"Easy to manage"
What do you like best about Zoho Desk? Easy to manage,availability and good customer experience that help to mitigate issues and challenges. What do you dislike about Zoho Desk?
CO
CHRISTIAM O
08/07/23
"EXCELENT CUSTOMER SERVICE PLATFORM"
What do you like best about Zoho Desk? OMNICANAL EASY TO SET UP
JC
Jorge C
08/07/23
"Zoho desk"
What do you like best about Zoho Desk? easy access and understanding of users. also its integrations with the entire zoho suite What do you dislike about Zoho Desk?
MS
Masum s
08/07/23
"User Friendly"
What do you like best about Zoho Desk? Very easy to use as we can get all the manu in same place What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].