9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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KK
Khayyam K
08/11/23
"Best for all your Service Desk Needs!"
What do you like best about Zoho Desk? I recently signed up for the free trial and absolutely love all services. Its a one stop shop for all your help desk needs! What do you dislike about Zoho Desk?
JH
Joe H
08/11/23
"A great (and cheaper) Zendesk alternative for small teams"
What do you like best about Zoho Desk? Relatively quickly to set up, and the walkthrough's / guides are helpful on the whole. What do you dislike about Zoho Desk?
JC
Jesus C
08/10/23
"Best client support"
What do you like best about Zoho Desk? This plataform have literaly all that you need. A support agent view, a client view, you can change the client plataform view with icons, colors, lenguages, interfaces, chat in real time, configure an automatic chat answers about client help and really really more things
AU
Anonymous User
08/10/23
"Top"
What do you like best about Zoho Desk? Really great as an app This allowed our team to have a quick and efficient simple solution.
AU
Anonymous User
08/10/23
"Zoho Desk is very user friendly and provides a wide spectrum of functionalities and integrations"
What do you like best about Zoho Desk? Friendly interface, integrations from the market What do you dislike about Zoho Desk?
RM
Roo M
08/09/23
"Great Functionality, Easy to Use"
What do you like best about Zoho Desk? The option to record how long is spent on each ticket is an incredible feature that is really useful. What do you dislike about Zoho Desk?
RQ
Roeloff Q
08/09/23
"Zoho Excellent"
What do you like best about Zoho Desk? There subscription module is excellent, it has hellped us change the way we do business forever. What do you dislike about Zoho Desk?
JH
James H
08/09/23
"Great!!!! Product!!!"
What do you like best about Zoho Desk? It was fast easy and intuitive I really enjoy the interface What do you dislike about Zoho Desk?
RA
Razeen A
08/09/23
"Helpful, useful, integrates nicecly"
What do you like best about Zoho Desk? Integration, easy of use. Mobile app. Features are amazing. covers most of the requirements for most organizations.
JJ
jose j
08/09/23
"Estoy en pruebas"
What do you like best about Zoho Desk? lo que mas me gusta de Zoho desk es la disponibilidad en la nube, eso hace que sea muy practico para el uso a nivel mundial, adema que es muy rapido a diferncia de la aplicacion que usamos hoy en dia
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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