9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 311-320 out of 4147
KK
Khayyam K
08/11/23
"Best for all your Service Desk Needs!"
What do you like best about Zoho Desk? I recently signed up for the free trial and absolutely love all services. Its a one stop shop for all your help desk needs! What do you dislike about Zoho Desk?
AU
Anonymous User
08/11/23
"Easy to use UI"
What do you like best about Zoho Desk? The email seemless communication from web portal or ZOHO app, gives the Support Team mobility to provide better customer experience
AU
Anonymous User
08/10/23
"Top"
What do you like best about Zoho Desk? Really great as an app This allowed our team to have a quick and efficient simple solution.
AU
Anonymous User
08/10/23
"Zoho Desk is very user friendly and provides a wide spectrum of functionalities and integrations"
What do you like best about Zoho Desk? Friendly interface, integrations from the market What do you dislike about Zoho Desk?
JC
Jesus C
08/10/23
"Best client support"
What do you like best about Zoho Desk? This plataform have literaly all that you need. A support agent view, a client view, you can change the client plataform view with icons, colors, lenguages, interfaces, chat in real time, configure an automatic chat answers about client help and really really more things
RA
Razeen A
08/09/23
"Helpful, useful, integrates nicecly"
What do you like best about Zoho Desk? Integration, easy of use. Mobile app. Features are amazing. covers most of the requirements for most organizations.
AU
Anonymous User
08/09/23
"Poor customer service and difficult to navigate"
What do you like best about Zoho Desk? Zoho Desk was easy to setup and integrated well with many systems. What do you dislike about Zoho Desk?
AU
Anonymous User
08/09/23
"Poor customer service and difficult to navigate"
What do you like best about Zoho Desk? Zoho Desk was easy to setup and integrated well with many systems. What do you dislike about Zoho Desk?
JJ
jose j
08/09/23
"Estoy en pruebas"
What do you like best about Zoho Desk? lo que mas me gusta de Zoho desk es la disponibilidad en la nube, eso hace que sea muy practico para el uso a nivel mundial, adema que es muy rapido a diferncia de la aplicacion que usamos hoy en dia
JH
James H
08/09/23
"Great!!!! Product!!!"
What do you like best about Zoho Desk? It was fast easy and intuitive I really enjoy the interface What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].