9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 301-310 out of 4147
DD
Daniel D
08/23/23
"Zoho Desk is My Top Choice!"
What do you like best about Zoho Desk? ith Zoho Desk, I've been able to effortlessly manage interactions across various channels - be it email, phone, live chat, or social media. The beauty lies in its ability to provide a unified view, ensuring every customer touchpoint is tracked and responded to.
DD
Daniel D
08/23/23
"Zoho Desk is My Top Choice!"
What do you like best about Zoho Desk? ith Zoho Desk, I've been able to effortlessly manage interactions across various channels - be it email, phone, live chat, or social media. The beauty lies in its ability to provide a unified view, ensuring every customer touchpoint is tracked and responded to.
GT
Greg T
08/23/23
"Great response between web and mobile app"
What do you like best about Zoho Desk? I liked the ease of use in multiple environments What do you dislike about Zoho Desk?
JB
Julie B
08/21/23
"Great App - User-friendly"
What do you like best about Zoho Desk? Very user-friendly and set up is a breeze. Also very reliable support. What do you dislike about Zoho Desk?
DC
Darren C
08/21/23
"I'm trying to test Zoho Desk before deciding whether to purchase"
What do you like best about Zoho Desk? I dont know enough about it yet, so I want to be able to test it out. What do you dislike about Zoho Desk?
DC
Darren C
08/21/23
"I'm trying to test Zoho Desk before deciding whether to purchase"
What do you like best about Zoho Desk? I dont know enough about it yet, so I want to be able to test it out. What do you dislike about Zoho Desk?
WD
Wayde D
08/21/23
"Zoho Desk // Making Job Management Easier"
What do you like best about Zoho Desk? Zoho Desk system of Tickets gives your Users and your personnel an much-needed structure and management over all current and past jobs. Being able to manage and alocate your tickets to different statuses "Pending" , "on Hold" , and even creating your own make it much easier to keep track of your jobs status
RO
Rodolfo O
08/17/23
"Nice ramp up experience"
What do you like best about Zoho Desk? There are many options to customise just about everything; and the ability to connect many different features. What do you dislike about Zoho Desk?
JD
Justin D
08/15/23
"Featureful helpdesk that competes with the biggest name"
What do you like best about Zoho Desk? We were looking around at alternatives to the excessively priced Zendesk as they were deprecating our features unless we paid double. After researching we tried out ZohoDesk and it has all the features that you would want in a helpdesk and more. The UI is so intuitive compared to Zendesk which confused me, an expert IT user and developer, and everything is extremely polished. Knowledgebase is amazing, admin tools are great, chat is included, and it ...
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JH
Joe H
08/11/23
"A great (and cheaper) Zendesk alternative for small teams"
What do you like best about Zoho Desk? Relatively quickly to set up, and the walkthrough's / guides are helpful on the whole. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].