9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 291-300 out of 4147
MK
manasa k
08/28/23
"Amazing product - Totally worth it"
What do you like best about Zoho Desk? I like the way tickets are generated and how knowledge base is kept for the support staff to look into. What do you dislike about Zoho Desk?
RB
Rob B
08/28/23
"Trial going well, very responsive sales team"
What do you like best about Zoho Desk? We are still evaluating Zoho Desk, but we have been seeing the benefits of an integrated platform with CRM etc. Sales has been very responsive in answering any of our questions.
MS
Mayank S
08/28/23
"nice"
What do you like best about Zoho Desk? it helps me to make connection and new connecton withclient What do you dislike about Zoho Desk?
AP
Alin P
08/28/23
"best choice for my needs"
What do you like best about Zoho Desk? I need to restructurate the support for my clients. From what I tested seems zoho desk is the best choice for my needs. What do you dislike about Zoho Desk?
MK
manasa k
08/28/23
"Amazing product - Totally worth it"
What do you like best about Zoho Desk? I like the way tickets are generated and how knowledge base is kept for the support staff to look into. What do you dislike about Zoho Desk?
DA
David A
08/26/23
"The best Software for your Small Business !!"
What do you like best about Zoho Desk? The simplicity of the app, ITs the best thing that my small bussiness could ever try and sample, it helps me keep excellent track of my clients and employees.
DA
David A
08/26/23
"The best Software for your Small Business !!"
What do you like best about Zoho Desk? The simplicity of the app, ITs the best thing that my small bussiness could ever try and sample, it helps me keep excellent track of my clients and employees.
FB
Fredi B
08/24/23
"Best value in market"
What do you like best about Zoho Desk? You will have a lot of options and costumization for the mony. Robust technology and easy to use. What do you dislike about Zoho Desk?
FB
Fredi B
08/24/23
"Best value in market"
What do you like best about Zoho Desk? You will have a lot of options and costumization for the mony. Robust technology and easy to use. What do you dislike about Zoho Desk?
PD
Pranav D
08/23/23
"Very simple to use"
What do you like best about Zoho Desk? It is very user-friendly. Easily understand all available settings. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].