Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

need more time to discover

What do you like best? a lot of features already awesome but the best I like is chatbot What do you dislike? I think it is so hard to user to understand how it works in in few days Recommendations to others considering the product: nice to have What problems are you solving with the product? What benefits have you realized? ticketing from customer to help desk is more powerful with itsm software like zoho desk

First Impression Great

What do you like best? I like the easy to view layout and ease of navigation. It syncs with the Zoho CRM which is great and the live chat can alo be integrated. What do you dislike? I think it will take a while to take full advantage of the functionality as there is a lot to learn however over time i am sure it will be worth it. Recommendations to others considering the product: take the time to evaluate the systems and look at other similar systems, testing the support thoroughly. What ...

Simple & Efficient

What do you like best? There are a lot of customisation options available allowing for full control over the system. What do you dislike? Haven't come across anything that I dislike as of yet. What problems are you solving with the product? What benefits have you realized? There are more reporting options There are more custom setups available Generally there are more tools to help get the most out of managing service desk tickets

Best Service desk / Ticketing tools I Know

What do you like best? Quick setup and very simple to customize to the need of our compagny. What do you dislike? We need to put contact in ticket and we would prefere to only have account instead. What problems are you solving with the product? What benefits have you realized? We are using it for our IT and Dev Team we gain a lot of follow up on our cases

good application to provide the best customer service.

What do you like best? An application easy to use. Simple and accessible to any user without major problem. Zoho Desk offers statistical reports about the performance of our company in terms of customer service. This information is very useful because it gives us the possibility to evaluate the results and implement improvements in the future. In the same way it synchronizes very well with other applications. I really like the ticket generation system because no client who needs our help ...

Completely Customizable

What do you like best? My favorite attribute about this system is that it is completely customizable. Everything about the system can be updated to better meet your needs. What do you dislike? The design it self is very basic. There is not much that stands out from one page to another and it makes it confusing for the user to understand which page I'm using. Recommendations to others considering the product: Use it first and then evaluate if its what you are looking for. What problems ...

This is a great application for e-commerce business

What do you like best? The easy interface and smooth transition, it's very easy to understand and monitor all our queries at one place. It also has an option of creating a knowledge base which is AMAZING. What do you dislike? OUR USERS HAVE TO LOGIN SEPARATELY TO ZOHO DESK TO BE ABLE TO SEE OUR MESSAGES. As we are a brand that is mostly active on Instagram, and recieve most of our queries on Insta gram, we are facing a huge issue as zoho desk is not connected to instagram and it is ...

Excellent

What do you like best? Zoho Desk has a lot of features for an incredible price. What do you dislike? Nothing at all. It has a lot of features. Recommendations to others considering the product: You should check out blueprint features. It rocks. What problems are you solving with the product? What benefits have you realized? I am automating muy service desk

Great customer support software review.

What do you like best? Through the Zoho Desk software, our company has been able to deliver quality customer support instantly. Also the software has been of great help in allowing me to integrate with social media accounts such as Twitter and Facebook . I have been able to contact my customers in the social media accounts. It has great features such as call centre and other help desk essential. What do you dislike? Even though the Zoho Desk software has amazing features. There are ...

Good product at reasonable cost

What do you like best? Zoho is a very cost effective solution at a good pricing. Easy to use What do you dislike? some features are not avaible in zoho desk. What problems are you solving with the product? What benefits have you realized? Ticket creation in my department