Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Very satisfied with ZoHo Desk Features

What do you like best? The ability to assign the tickets and schedule tasks are the best part about ZoHo desk. It is affordable and had always been reliable for us, in the 2 years I have used it I haven't had any issues! What do you dislike? Honestly, very few downsides. We don't use the chat feature in ZoHo but I would like to begin to integrate that! What problems are you solving with the product? What benefits have you realized? We are able to keep track of all customer inquiries ...

Great options, affordable and complete

What do you like best? "I have used an array of customer support systems. Zohodesk is the only one that compares to some of the most robust and expensive platforms available and still outperforms in terms of response times and functionality. I feel that a score of 4 is appropriate for one specific reason. When creating tickets for customers, I am only able to include one recipient's email. In my line of work, many of our customers prefer to add a team of 3 or more individuals cc'd to the ...

Very Easy to Use

What do you like best? It is extremely easy to setup and use right away. I had my team creating and answering tickets within the hour of getting the trial version. Also, very simple for our end users to email and create their own tickets. What do you dislike? That you can only have 3 "Agents" in the trial version. Recommendations to others considering the product: Very simple to get started as a trial/evaluation product. What problems are you solving with the product? What benefits have ...

Manage your business using Zoho

What do you like best? Zoho comes as many more online tools for commercial use, it can be use and any scale of business easily. Zoho comes as collaboration of email, CRM, Desk, Finance, HR and Custom solutions as well. What do you dislike? Zoho has many advanced features and all working well, so nothing to say bad. Recommendations to others considering the product: Easy to use over any web browser and licencing prices are affordable for any scale of a business. What problems are you ...

Great Solution for IT helpdesk or Service companies to manage their customer tickets and SLA's

What do you like best? Multiple sources to receive ticket and Contract Management system, I liked the Chat feature, I loved the way they do branding for the customer. What do you dislike? Need to Explore to find out some. i have not used all the features so far. So far i liked the complete solution. Recommendations to others considering the product: You should compare with other solution, But I think, Zoho desk is the best solution you would choose over other solution What problems are ...

Zoho desk is fast, reliable and easy to use

What do you like best? We are already using Zoho mail, and to have ita ll integrated together is great, and it speeds up our process a lot. We love the simplicity but also powerfull automation settings. What do you dislike? Croatian language is a bit messed up, but overall everything works great. Recommendations to others considering the product: It's easy to setup, and free to start. Try it out, you wont be sorry. What problems are you solving with the product? What benefits have you ...

翻訳が進めば・・・

What do you like best? 連動できる機能が多く一元管理が可能になり、他の部署とスムーズなオペレーションが可能となる。 What do you dislike? まだまだ英語の部分が多くすべての社員に勧められる状態ではない。日本語化のスピードが上がればと思う。 What problems are you solving with the product? What benefits have you realized? カスタマーによる自己解決

Zoho desk trial

What do you like best? Integration with other zoho software , easy to use What do you dislike? Update is not instant , might take some time to refresh What problems are you solving with the product? What benefits have you realized? tech support inquiry

A great ticket support system for our International Convention

What do you like best? Zoho Desk works really well as we support teachers having problems submitting abstracts and registrations for our VietTESOL International Convention. It accepts tickets from multiple channels. It has friendly interface and mobile applications and runs smoothly. We used an open source software but encountered problems with creating tickets from emails and also with email notifications. What do you dislike? Zoho Desk is too pricey for our organization so we plan to ...

Friendly UI and complete

What do you like best? It's not expensive and it has a lot of features included. What do you dislike? There are som translations in spanish missing. Recommendations to others considering the product: Please, there are some translations missing in spanish language What problems are you solving with the product? What benefits have you realized? Help desk functionallity