Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Ease of use

What do you like best? Fairly easy to utilize all the features provided within this service. I am weaker when it comes to understanding software and programs, however my learning curve was not as big as I thought it would be What do you dislike? Not really a dislike, I just needed more time to review so I can fully understand all the features Recommendations to others considering the product: Highly Recommended What problems are you solving with the product? What benefits have you ...

Good Desk to manage allin one desk

What do you like best? All information in one desk, Can get the information very quickly What do you dislike? Nothing all are accepted very interesting What problems are you solving with the product? What benefits have you realized? Visibility is better than before

Better platform than anothers

What do you like best? The platform is very clean and clear and also offers me mre tools than anothers platforms that I have tested. I can easily get tickets from my customers. What do you dislike? The lack of notifications (Maybe I have setted very well. And I have not very clearly how to setup different departments Recommendations to others considering the product: Take your time to understand the platform What problems are you solving with the product? What benefits have you realized? ...

Interesting Product

What do you like best? Usability and integrations are most value of this product What do you dislike? some feautures of ticketing are sell in other products What problems are you solving with the product? What benefits have you realized? crm integration

Very customizable service

What do you like best? Extensive customization options. Adaptation to existing business processes of the enterprise. Relative easy to administer. What do you dislike? It is rather difficult to understand all the capabilities of the system from the start. Support could be more responsive. What problems are you solving with the product? What benefits have you realized? Implementation of customer support system. Complete solution with rich features.

My experience with Zoho Desk

What do you like best? Document storage available. Ticket management is very effective. Very easy to use and setup. Multi/Channel Communication is great as compared to other tools. Email Integration is available. Network Monitoring is one effective feature in this tool. What do you dislike? Language support need improvements. Customer support is not that responsive. Graphical interface is not that attractive. Recommendations to others considering the product: Great tool use ...

Awesome experience with Zoho Desk!

What do you like best? Zoho Desk is a top contender among other help desk software out there. I am still in the testing stages of this product but it has gone above and beyond what I was hoping to get out of help desk software. What do you dislike? There is nothing that I can really say that I dislike about Zoho Desk. Maybe the time tit takes to learn it, but that's not a bad thing - it just means there are a lot features! There is a ton of documentation out there, so I know I will have ...

Flexible and easy to setup

What do you like best? I like that Zoho Desk is flexible. There are custom fields and automation which allow to do pretty much anything. What do you dislike? The interface isn't bad, but it's a bit bland. The CSS could be improved to make the interface more lively and easy to read. What problems are you solving with the product? What benefits have you realized? I'm trying to track my service cases.

A Very Economical Solution To Ensure Service Delivery

What do you like best? One of the best products for customer service that can help you achieve greater customer happiness and build a lasting relationship with them. It combines interaction with email, phone calls, chats, social network platforms on a single platform. This simplifies the process of obtaining a request for customer support, and allow us to serve our customer in a faster way. What do you dislike? Need some time to study and setup system before start, but i think it is ...

Great Software

What do you like best? seems to be covering all the basics needs with their professional plan What do you dislike? I can't decide on what are the bad features yet since we're still testing it What problems are you solving with the product? What benefits have you realized? ticketing