Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

tool for client support

What do you like best? Zoho desk is best tool if you want to provide best service support to your clients.As due to zoho desk we can collect employees together from different departments.It is software tool used for both client support as well as for good business support.Zoho desk helps in business productivity and its quality.It is helpful to find issues in business also. What do you dislike? It fulfill all my need.It is helpful for us for support.I like it so much.should update the ...

All in one Office suite package

What do you like best? Zoho comes as with many cloud base work place applications and cloud based systems. It comes with main categories like Sales and marketing, Finance, IT help desk, email & collaboration, HR, and with custom solutions. What do you dislike? Zoho comes as just not an one solution It comes as all in one package, so nothing to say as bad. Recommendations to others considering the product: Any scale of a business we can easily implement and use Zoho solutions. What ...

Zoho Desk is a really good option for Help Desk management

What do you like best? It lets you track tickets and answer to them like emails. Additionally, I can use the mobile app to keep track of tickets wherever I go.I also find the User Interface really friendly and I got used to it in a couple of hours. What do you dislike? Zoho is currently working on a feature to link tickets. I was trying to link tickets that were related but was unable to do so. However, this feature will be implemented on August 10th and problem will be solved. Nice ...

Zoho Desk is great

What do you like best? I like the easy operation for both the agent that operates it and the user who generates their tickets What do you dislike? It is difficult to make certain configurations because it is hard to find where the options are What problems are you solving with the product? What benefits have you realized? Centralize all tickets in the same help desk

Admin, simplified

What do you like best? Zoho desk lets you focus on tasks important to you and your clients. What do you dislike? Additional reporting and time tracking would be useful in the free edition. What problems are you solving with the product? What benefits have you realized? Zoho desk has improved our team's time management.

Zoho Desk for SMB

What do you like best? The consolidation of multiple communications about the same issue in one ticket. What do you dislike? Still new to the product. Most of our "dislikes" are cosmetic in nature that I suspect we will be able to resolve with a small amount of "help" searching. What problems are you solving with the product? What benefits have you realized? We will now be able to track issue turn around time and customer satisfaction based on data.

Practica Gestion

What do you like best? me proporciona todos lo medios que necesito para dar el seguimiento necesario a las soluciones tecnológicas que debemos dar como departamento de soporte técnico, es una herramienta muy practica, me permite gestionar la administración y distribución de las solicitudes a mi equipo de soporte técnico, el manejo de auto respuestas y cambio de estados esta genial es bastante practico, ademas de la gestión y los diferentes tipo de usuario y sus permisos en la plataforma es ...

Great interface and pretty easy to use

What do you like best? I like how simplistic it can be and easy to learn. It doesn't take as long as other systems I have used to go from zero to using it on a daily basis even for those non-technical staff. What do you dislike? Sometimes buttons can take a long time to save due to animations, like when you update the status of a ticket. What problems are you solving with the product? What benefits have you realized? Keeping organized is important, previously we only had a distribution list.

Building Customer support app with Zoho Desk&SalesIQ

What do you like best? Cool integration, very useful and simple API. A lot of settings could be done in Zoho Admin, so I do not need to rebuild me SalesIQ Chat app. Tickets are automatically created form Chats, could be assigned and reassigned. Also I plan to connect Zoho Desk with team Jira to escalate fixing tasks directly to developers. What do you dislike? Poor documentation on additional info I can bring to Desk from SalesIQ. I can send a lot custom things, but I still can't find how ...

great customer support

What do you like best? It has a very good very intuitive interface like most zoho products, it is very easy to use and implement, it is an excellent product to maintain good customer support, the system that generates a ticket is very good and efficient, in addition to This product has detailed reports, is compatible with various platforms, also has a very practical mobile phone application, It is a very safe and reliable platform, Live chat is one of the things I like most about zoho ...