9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3041-3050 out of 4147
A
Administrator
10/03/19
Still trying to get used to it
What do you like best? It is rich of content and has many functions. What do you dislike? The support is slow and sometimes non responsive. Show More What problems are you solving with the product? What benefits have you realized? We are bring departments and staff together.
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Administrator
10/03/19
Overall very good product
What do you like best? I like the simplicity of the product. Zoho offers a lot of products that work very well together. What do you dislike? There are some customization features I wish were a little more detailed. Show More What problems are you solving with the product? What benefits have you realized? Trying to establish a Helpdesk for a small IT support team. We do not currently have one.
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Anonymous
08/02/19
kinda cool
What do you like best? features and ease of use kinda has a learning curve What do you dislike? to short to evaluate in 15 days had a headache with custom layouts What problems are you solving with the product? What benefits have you realized? none
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Anonymous
08/02/19
Great integration
What do you like best? It comes as part of a suite of products which all integrate together. This gives us a lot of scope for adding additional systems/services as our company grows. What do you dislike? It's big, so you'll need to get to grips with it and dedicate some time to configuring everything to work smoothly. This isn't unusual for larger organisations, but small teams will need to make sure they set time aside to learn how everything works and integrate it into their workflow. ...
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Anonymous
08/02/19
High quality product
What do you like best? The features is sensational! Lots of features! I recommend What do you dislike? Should have email signature by AGENT! I enjoyed helping the staff a lot and improved the response time of the emails! Support was fast! Recommendations to others considering the product: I recommend using it as it is easy to implement! What problems are you solving with the product? What benefits have you realized? Low price!
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Anonymous
08/02/19
Zohodesk is the hands down the best helpdesk on the market for functionality and cost
What do you like best? "I love the free plan because it helps improve our company's daily work. The amount of capabilities you receive just on the free plan is phenomenal and gives other more well-known names like Zendesk a run for their money, literally. The amount we were paying on Zendesk we now get free and that makes wanting to use ZohoDesk Pro so much more economical and smart money. We have built our company from an idea to now one of the largest transportation companies in the ...
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Anonymous
08/01/19
Another Zoho product that rocks!
What do you like best? I really like the flexibility and enormous out of the box integration abilities with other Zoho products and external tools. In most cases when researching a business system, I have found that Zoho offered an outstanding individual solution, and even more value when using other Zoho products. What do you dislike? I can't say this is a dislike, I just haven't found a way to do this nor have I reached out to Zoho support yet. I'm hoping we can have restricted ...
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Anonymous
08/01/19
Keeps everyone's requests in one place
What do you like best? I can train my customers to use my support email that goes to the desk. no more keeping track of requests thru multiple communication channels What do you dislike? I wish i could do more automation on the lower tier plan What problems are you solving with the product? What benefits have you realized? We can rely on the portal to tell us who needs to do what rather than everyone forgetting \who's responsible for what.
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Anonymous
08/01/19
a review for an excellent soft ware with a clean interface.
What do you like best? first thing i like it about it is very intuitive and easy to use.it has a good search feature for going through your tickets and you are able to make comments on the fly. also the fact that it can start a live chart with a customer and actually create tickets for them is something i have found working so well. vault system that allows you to set a password works well with zoho desk. What do you dislike? the way it only set in english makes it a little complicated. ...
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Anonymous
08/01/19
Very useful
What do you like best? Mobile app, interface and integrations with another systems like Zoho Reports. What do you dislike? Translations of another componentes and the portal of community. What problems are you solving with the product? What benefits have you realized? Costume service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].