9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3031-3040 out of 4147
EP
Enrique P
10/07/19
good for the tiem being
What do you like best? is easy to use and works good. For the agents is easy to usea and for IT the same. What do you dislike? the network falls of zoho that yo cant do anthing about it. Show More What problems are you solving with the product? What benefits have you realized? the ticketing and the benefits of control the agents and the state of the ticket itself
A
Administrator
10/07/19
Great product
What do you like best? the UI is very friendly and simple for new users to navigate What do you dislike? inability to integrate with instagram out of the box Show More Recommendations to others considering the product: Leverage as many of the tutorials as you can, this is very helpful. This is especially relevant if you're coming in from a different ticketing solution and have gotten used to certain workflows. The positive is that things are indeed very simply to navigate and ...
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A
Administrator
10/06/19
Excellent Customer Support Management Solution for Small Business
What do you like best? Easy to use and setup. Customers love the solution. What do you dislike? Features supported in the free version of CRM do not coincide with the same features in Zoho Desk. I would like to synchronize my contacts, but it is not supported in ZOHO Desk, but the feature is supported in ZOHO CRM. Show More Recommendations to others considering the product: Understand what features you want to deploy. What problems are you solving with the product? What ...
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CO
Collins O
10/04/19
Simply Amazing!
What do you like best? Zoho desk offers us all we need to conveniently manage support requests from our users. It also helps the support team stay on top of issues. What do you dislike? So far zoho has been great. There are no complaints for now. Show More Recommendations to others considering the product: It's a great product to use. I like the fact that they are willing to allow you try out this product extensively and request extend the trial period. What problems are ...
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TR
Tonya R. B
10/04/19
Just getting started still need more time to review
What do you like best? a simple interface makes it appealing for new users What do you dislike? So far it seems like it's pretty easy to use and I don't have much I dislike at this time. Show More Recommendations to others considering the product: Zoho seems like a good alternative for affordable help desk software with all of the bells and whistles but not overly complicated. Our team needs something simple, less is more. What problems are you solving with the product? What ...
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KS
Kostantinos S
10/04/19
Ticketing in a flash
What do you like best? We required to setup a ticketing platform for managing our integrated ERP platform. Zoho is straightforward and we were able to fast deploy the service without any time consuming pre setup procedures. Users were accustomed within minutes What do you dislike? Missing some basic features in free version like basic reporting. Nevertheless the product is functional. Show More Recommendations to others considering the product: Run the trial, you will not ...
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A
Administrator
10/03/19
Very functional
What do you like best? The creation of the tickets, the communication with the client has been very fluid and without so many complications. What do you dislike? I don't like anything, everything is functional Show More Recommendations to others considering the product: Add functions with whats app What problems are you solving with the product? What benefits have you realized? follow up on customer requests accurately and accurately, operation with more fluids and better ...
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EM
Elizabeth M
10/03/19
An excellent assistance software accessible to the client and that provides high levels of efficienc
What do you like best? Zoho Desk has allowed us to improve significantly in terms of the service we offer to each of our clients. It offers a free trial plan that is acceptable and allows you to take advantage of its excellent features. Zoho Desk also incorporates an application compatible with the Android operating system which makes work even easier and guarantees accessibility from wherever we are. No customer will be left without timely attention. With Zoho Desk we can work from our ...
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GA
Gerson A
10/03/19
A basic tool to offer technical support to customers.
What do you like best? I think Zoho Desk offers the basics that a tool of its kind can provide for customers. I like its mechanism for generating virtual tickets, which in some way helps to specify each one of them requirements of those customers who have a problem. In general, it is easy to handle, although it could improve much more. What do you dislike? I think Zoho Desk still has many aspects to improve to become a leading management and technical support program. On the one ...
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U
User
10/03/19
great
What do you like best? all of it it was so good i couldnt belive my eyes What do you dislike? the phone system is awesome , IVR is great Show More What problems are you solving with the product? What benefits have you realized? IT HAS MADE IT BETTER
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].